My husband and I have now had the pleasure to have had 15 days of private lessons with Robyn Beaudry over the past 2 years and our enjoyment of skiing has increased significantly with each lesson.

To put Robyn’s accomplishments with us into context, I started skiing at the age of 50 and my husband began 3 years ago at the age of 55. Today we consider our selves very confident dark blue skiers and have a goal to ski in our 90th year – a seed planted by Robyn.

On every run, we have Robyn’s encouragement and straightforward coaching style as support because of the great fundamentals and confidence she has given us. Because of her expert teaching style Nels and I are able to make sure we don’t revert to bad habits which will take away from the fun and pleasure of skiing. Because of Robyn’s abilities as an instructor we love to ski together and we ski well together. She has given us a wonderful gift.

This year we brought 3 of our children to Silver Star. Chloe, our 18-year-old daughter joined us in lessons with Robyn. Despite that fact that she had only skied once before Robyn quickly took her needs into account and structured several days of lessons to accommodate Chloe’s needs. Suffice to say that at the end of the holiday Chloe not only was skiing glades and off-piste, she was raving about the great drills Robyn taught her. Her favourite was the 360. The other two kids took boarding lessons from Ewan and had a great time.

I am sure you already know what a wonderful instructor Robyn is and I know you value her contributions to the Silver Star team. She is absolutely delightful to be with, flexible in her approach, honours and acknowledges her students individually, has a very high standard of personal excellence, a wonderful and quick sense of humour and most importantly has a strong sense of personal values and integrity. Congratulations to Silver Star for hiring and retaining such a marvellous person on your staff.

I stopped at Silver Star for 2 days of skiing as a tune up for 5 days of snow cat skiing with Mustang Powder. One day I had morning and afternoon group lessons with Rodger Poole and the next day with Glen McPherson. I'd like to compliment you on the quality and professionalism of your staff. They looked at 40 years of bad habits and really helped me with a few well chosen tips on ways I could improve my powder skiing.

A holiday like this costs a great deal of money for Australians but we will keep coming to Canada while this type of service is provided.

Access to the hills and lifts - even during Spring Break was very easy. The addition of the Silverwoods runs and lift proved to be a wonderful area in which to ski. The town was fun and it's obvious that it is going to evolve beautifully in years to come. My sister-in-law took a few lessons and found the instructors to be extremely proficient and helpful.

One comment may be that the Grandview should be advertised as ski-out, but not ski-in. This was not an issue for my husband and I. We just removed our skis and walked home. However, my brother has had heart problems, and this proved difficult for him, so his option was to ski to town and take the shuttle home. It may be a better way to promote the condo? Also - a hint may be that there could be a shuttle available from the restaurants back to the condos in the evening? Again, walking under the full moon in the crisp air was wonderful for my husband and I, but my brother suffered during that unexpected walk home on Monday evening after dinner.

When we did ask the Guest Services the next day about arrangements that could be made for a shuttle (not necessarily courtesy) after dinner when the regular shuttle is not available, I wish I'd taken the lady's name that was so very helpful! She called back after checking, and let us know a staff member could be available to drive us home after dinner. This woman had tried repeatedly to reach us during the day when we were out of the condo skiing. She then called in the early evening from her home! to let us know she could arrange a drive if necessary...As it turned out, we arranged pizza delivery for dinner that night...and that was just fine, but we so very grateful for the attitude and effort of this special Guest Services rep. I do apologize for not taking her name.

Overall you must be congratulated on having the finest staff of any resort we've stayed. (We stayed at Big White earlier in the week, and it's true that they too have this calibre of staff...understanding it is under the same ownership). This would include the Putnam central check-in staff, the shuttle drivers (on the mountain and to/from the airport), the restaurant/bar staff all around the village, the shopkeepers, instructors, the housekeeper and maintenance staff - and all throughout the resort. There was never hesitation over any type of service or information requested. The first inclination was always very positive, friendly and helpful. It made us realize how we've settled for so much less in our daily lives here in Toronto! You and your staff are models!