Bonus weekends selling out

Reminder that we are now closed during the week. Saturday, Sept 19th: SOLD OUT Sunday, SOLD OUT

Hours of Operation

Terms and Conditions Refund & Cancellation Policies

Please see below for terms and conditions, refund and cancellation policies.

Summer

Summer Season Passes and Ride Cards are non-transferable and non-refundable.

Any unused days remaining on the Ride Card will expire at the end of the summer 2020 season and cannot be exchanged for cash or credit.

More terms & conditions of your Summer Season pass and Ride Card

  • Season passes and Ride cards remain the property of SilverStar Mountain Resort Ltd. and may be revoked for misuse or violation of the 'Alpine Responsibility Code'.
  • Use of this pass by anyone other than the registered pass-holder, or alterations to the season pass will result in cancellation of that pass.
  • Season passes and Ride Cards are non-refundable and non-transferable. We may request identification to verify its validity.
  • We require new pass holders to show proof of age and address when picking up their passes, even if part of an existing family.
  • All age category cut-off dates are as of the date of purchase.
  • Personal information you provide online is collected for the purpose of processing your season pass, sending information related to your season pass, promotional purposes, and for contact purposes in case of emergency. This information is collected for our internal use and will not be disclosed except as permitted or required by law.
  • You may learn more about our organization's Personal Information Protection by contacting our Personal Information Administrator at (250) 558-0224

  • All downhill tickets include access to the XC trails and hiking on the hiking trails.
  • Enduro passes allow access to all XC, hiking trails plus two daily rides on the Comet Chair giving easy access to the upper XC/DH/ Hiking trails.
  • Downhill tickets do not include access to the Gondola. 
  • XC tickets do not include access to the Gondola or chairlift or Downhill Bike Park area. 
  • Please ensure that you attach the name of the person who will be using the Ticket to each Ticket purchased. 
  • Online Tickets must be purchased by midnight the night before use. Online Tickets can't be purchased for same day use.
  • All tickets are non-refundable and non-transferable.
  • Tots (5 and under) are Free.

  • All lesson/program sessions must be paid in full at time of booking.
  • All amendments and cancellations with more than 48 hours notice of your reserved lesson/program are subject to a $20 Administration Fee.
  • All amendments within 48 hours of your reserved lesson/program session will incur a $35 administration fee per lesson
  • No refunds will be issued for cancellations within 48 hours of your reserved lesson/program session.
  • No refunds will be issued for missed lesson/program sessions due to weather conditions
  • Prices and programs are subject to change without notice.

Summer Rental Bike Policy

  • All rentals must be paid in full at the time of booking.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved rentals are subject to a $20 Administration Fee.
  • All amendments within 48 hours of your reserved rental session will incur a $35 Administration Fee per rental.
  • No amendments or cancellations can be made on the day of your reserved rental. No refunds will be issued for cancellations within 48 hours of your reserved rental.
  • No refunds will be issued for missed rentals due to weather conditions.
  • Rentals are subject to a 5% GST.
  • Prices and programs are subject to change without notice.

Winter

For the purpose of these Terms & Conditions (these “Terms”), SilverStar pass products consist of the following for the 20/21 winter season (each, a “Season Product” and, collectively, “Season Products”): POW Pass and Season Pass. Please read these Terms carefully. These Terms constitute a binding agreement between you, the purchaser of a Season Product(s), and SilverStar Ski Resort LTD (“we”, “us” or “Resort”). By purchasing a Season Product(s), you agree to these Terms.

 

THESE TERMS INCLUDES A RELEASE BY YOU OF CERTAIN POTENTIAL CLAIMS AGAINST US.

 

1. Unused Season Products for the 2020/21 winter season that are purchased in advance, either by payment in full or by payment plan, are fully refundable provided a written notice of cancellation is submitted in accordance with these Terms on or before December 1, 2020 (a “Cancellation Request”). A Cancellation Request must be made in writing by the purchaser of the Season Product(s) and either emailed to [email protected] or mailed to the following mailing address (and postmarked on or before December 1, 2020: PO Box 3002, SilverStar Mountain, BC, V1B 3M1. If a Cancellation Request is submitted in accordance with these Terms on or before December 1, 2020, then any amounts paid toward the purchase of the Season Product(s), excluding vouchers, discounts or credits applied at the time of purchase, will be refunded to the original payment method. These Terms supersede any other terms and conditions regarding refunds, refundability and non-refundability of Season Products.

 

2. Refunds are not available for Season Products that have been used during the 20/21 winter season even if a Cancellation Request is submitted in accordance with these Terms on or before December 1, 2020. Exception would be under the terms of the pre-purchased Refundable Pass Option.

 

3. Cancellation Requests for Season Products submitted on or after December 2, 2020 will not be honored under these Terms.

 

4. After December 1, 2020, Season Products are non-refundable and non-transferrable unless the Season Products are enrolled in the Refundable Pass Option program (see below for details).

 

5. If you choose to submit a Cancellation Request in accordance with these Terms on or before December 1, 2020, you are hereby voluntarily and knowingly agreeing, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Resort, any of its parent companies, subsidiaries, affiliates and any of our or their respective officers, directors, employees, contractors, representatives, or agents (collectively, the “Resort Parties”) and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of (a) the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/2021 winter season, including claims you may have for any other or additional forms of refund, voucher, discount, credit, or compensation for your inability to use your Season Product(s) as a result of the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/2021 winter season, (b) your

inability to use your Season Product(s) or (c) a violation of these Terms. Submitting a Cancellation Request in accordance with these Terms on or before December 1, 2020 is your sole remedy against any of the Resort Parties in connection with the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/2021 winter season or your inability to use your Season Product(s).

 

If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

 

6. These Terms and the relationship between us will be governed by the laws of the Province of British Columbia in the same manner as such laws are applied to agreements made, entered into, and performed entirely in British Columbia. All lawsuits or claims arising out of or relating to these Terms must be brought in the Federal or Provincial courts located in the Province of British Columbia. We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum.

 

The refundable pass option provides you the assurance of a partial refund as outlined below:

Date RangeNo Days Skied1-4 Days Skied5-8 Days Skied9+ Days Skied
Until Dec 26100%100% (less $50.00)50%No refund
Dec 27 - Jan 2570%70% (less $50.00)35%No refund
Jan 26 - Feb 2440%40% (less $50.00)20%No refund
After Feb 25No refundNo refundNo refundNo refund

 

More details about the refundable pass option.

· Without purchasing the refundable pass option, passes are non-refundable under any circumstances.

· The price of the refundable option is $25 for individual pass holders or $75 for a family.

· If you need to request a refund, we must receive your written request within the timescales outlines in the Refundable Pass option Schedule. We will not accept a refund request after February 25th 2021 for 20/21 passes.

· The refundable pass option is only available when purchased concurrently with your seasons pass.

· SilverStar will refund the cost of the seasons pass (or portion of cost per the Refund Schedule)

  • if you suffer an injury or sickness which prevents your participation in skiing or snowboarding.
  • if your employer transfers you, making it necessary to move your residence outside a 200km radius from the resort, provided that the date of transfer is at least 45 days after the purchase of the seasons pass. (Okanagan residents only)
  • If your parent, spouse, or child is also a refundable pass holder and chooses to cease participation due to your injury or sickness, he or she is entitled to a refund. The refund is limited to one additional claimant.

· The refund option does not cover:

  • non-participation caused by or contributed to by intentional self-injury;
  • non-participation due to emotional disorders or pre-existing conditions unless you are hospitalized;
  • non-participation due to normal pregnancy;
  • any injury or sickness that does not prevent the participation of skiing;
  • Potential COVID-19 issues are not covered by RPO.

· If you need to request a refund, we must receive your written request within 15 days of non-participation. Supporting documentation of refund eligibility must be submitted with the request. We will not accept refund requests after Feb 25, 2021.

· Refund timelines are based on time of request not date of injury/relocation.

· When presenting your claim, please provide a cover letter of explanation, your seasons pass, and a medical certificate providing the date of the first medical treatment and prognosis, stating that you are unable to ski, and the length of time the illness or injury will prevent participation.

· In the event of job relocation, include a letter from your employer within 15 days of notification, stating the location, date and length of relocation.

· All refunds subject to SilverStar Ski Resort Ltd.’s discretion and approval.

· SilverStar Ski Resort Ltd.’s interpretation of the above conditions is final.

More terms & conditions of your season pass

  • Season passes remain the property of SilverStar Mountain Resort Ltd. and may be revoked for misuse or violation of the 'Alpine Responsibility Code'.
  • Use of this pass by anyone other than the registered pass-holder, or alterations to the season pass will result in cancellation of that pass.
  • Season passes are non-refundable and non-transferable. We may request identification to verify its validity.
  • We require new pass holders to show proof of age and address when picking up their passes, even if part of an existing family.
  • All age category cut-off dates are as of the date of purchase.
  • Personal information you provide online is collected for the purpose of processing your season pass, sending information related to your season pass, promotional purposes, and for contact purposes in case of emergency. This information is collected for our internal use and will not be disclosed except as permitted or required by law.
  • You may learn more about our organization's Personal Information Protection by contacting our Personal Information Administrator at (250) 558-0224

 

PASS PRODUCT PAYMENT PLAN AUTOMATIC CREDIT CARD BILLING AGREEMENT - TERMS & CONDITIONS

By making a down payment, I understand, acknowledge and agree that I am enrolling in the SilverStar Mountain Resort installment payment plan and I am committing to buy the Season Pass product(s) and

associated pass add-ons, if any, within this transaction for the 2020/2021 season. I UNDERSTAND THAT (1) IF I CANCEL ANY OF THE SEASON PASS PRODUCT(S) OR PASS ADD-ONS WITHIN THIS TRANSACTION AT ANY TIME PRIOR TO THE FINAL PAYMENT, THEN I AM RELEASED FROM MAKING ANY ADDITIONAL PAYMENTS AND (2) IF A CANCELLATION REQUEST IS MADE IN WRITING ON OR BEFORE DECEMBER 1, 2020 AND MY PASS IS UNUSED, THEN ALL AMOUNTS ALREADY PAID, EXCLUDING VOUCHERS, DISCOUNTS OR CREDITS, WILL BE REFUNDED IN FULL. Cancellation requests made on or after December 1, 2020 will forfeit all funds already paid prior to the cancellation date, including the down payment and any installment payments already made. Cancellation requests must be made in writing and either emailed to [email protected] or mailed to the following mailing address (and postmarked on or before December 1, 2020): PO Box 3002, SilverStar Mountain, BC, V1B 3M1. I agree and authorize Powdr-SIlverStar Ski Resort Ltd. to automatically charge my credit card provided in connection with the purchase of my Season Pass product(s). I acknowledge that a signature will not be required for charges made using the credit card on file. The initial deposit is due at the time of enrollment. The balance will be automatically charged to my credit card in set monthly payments on or about the 1st day of each month commencing at time of purchase in 2020 and with the final payment in December 2020. The monthly payment amounts may vary slightly to reflect the full purchase price of the Season Pass product(s).

It is my responsibility to update my account with SIlverStar Mountain Resort with any changes to my credit card information, including, but not limited to, credit card numbers, expiration dates and names of credit card holders. Failure to report changes to my credit card information will result in suspension of this Automatic Credit Card Billing Agreement (this “Agreement”) and, unless rectified within fourteen (14) days of notice of automatic charge failure, will be considered a request for cancellation of this Agreement and will be subject to the terms and conditions of cancellation outlined above. You may update your credit card information by signing in to your SilverStar Mountain Resort account if you have purchased online previously, or if you have not then by contacting Guest Services at 250-558-6083 – for compliance reasons, please do not email us your credit card information.

For the purpose of these Terms & Conditions (these “Terms”), SilverStar pass products consist of the following for the 20/21 winter season (each, a “Season Product” and, collectively, “Season Products”): POW Pass and Season Pass. Please read these Terms carefully. These Terms constitute a binding agreement between you, the purchaser of a Season Product(s), and SilverStar Ski Resort LTD (“we”, “us” or “Resort”). By purchasing a Season Product(s), you agree to these Terms.

 

THESE TERMS INCLUDES A RELEASE BY YOU OF CERTAIN POTENTIAL CLAIMS AGAINST US.

 

1. Unused Season Products for the 2020/21 winter season that are purchased in advance, either by payment in full or by payment plan, are fully refundable provided a written notice of cancellation is submitted in accordance with these Terms on or before December 1, 2020 (a “Cancellation Request”). A Cancellation Request must be made in writing by the purchaser of the Season Product(s) and either emailed to [email protected] or mailed to the following mailing address (and postmarked on or before December 1, 2020: PO Box 3002, SilverStar Mountain, BC, V1B 3M1. If a Cancellation Request is submitted in accordance with these Terms on or before December 1, 2020, then any amounts paid toward the purchase of the Season Product(s), excluding vouchers, discounts or credits applied at the time of purchase, will be refunded to the original payment method. These Terms supersede any other terms and conditions regarding refunds, refundability and non-refundability of Season Products.

 

2. Refunds are not available for Season Products that have been used during the 20/21 winter season even if a Cancellation Request is submitted in accordance with these Terms on or before December 1, 2020. 

 

3. Cancellation Requests for Season Products submitted on or after December 2, 2020 will not be honored under these Terms.

 

4. After December 1, 2020, Season Products are non-refundable and non-transferrable.

 

5. If you choose to submit a Cancellation Request in accordance with these Terms on or before December 1, 2020, you are hereby voluntarily and knowingly agreeing, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Resort, any of its parent companies, subsidiaries, affiliates and any of our or their respective officers, directors, employees, contractors, representatives, or agents (collectively, the “Resort Parties”) and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of (a) the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/2021 winter season, including claims you may have for any other or additional forms of refund, voucher, discount, credit, or compensation for your inability to use your Season Product(s) as a result of the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/2021 winter season, (b) your

inability to use your Season Product(s) or (c) a violation of these Terms. Submitting a Cancellation Request in accordance with these Terms on or before December 1, 2020 is your sole remedy against any of the Resort Parties in connection with the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/2021 winter season or your inability to use your Season Product(s).

 

If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

 

6. These Terms and the relationship between us will be governed by the laws of the Province of British Columbia in the same manner as such laws are applied to agreements made, entered into, and performed entirely in British Columbia. All lawsuits or claims arising out of or relating to these Terms must be brought in the Federal or Provincial courts located in the Province of British Columbia. We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum.

 

More terms & conditions of your pass

  • Passes remain the property of SilverStar Mountain Resort Ltd. and may be revoked for misuse or violation of the 'Alpine Responsibility Code'.
  • Use of this pass by anyone other than the registered pass-holder, or alterations to the pass will result in cancellation of that pass.
  • Passes are non-refundable and non-transferable. We may request identification to verify its validity.
  • We require new pass holders to show proof of age and address when picking up their passes, even if part of an existing family.
  • All age category cut-off dates are as of the date of purchase.
  • Personal information you provide online is collected for the purpose of processing your pass, sending information related to your  pass, promotional purposes, and for contact purposes in case of emergency. This information is collected for our internal use and will not be disclosed except as permitted or required by law.
  • You may learn more about our organization's Personal Information Protection by contacting our Personal Information Administrator at (250) 558-0224

  • Tickets are non-refundable and non-transferrable.
  • All Pricing does not include 5% GST. 
  • Your ticket should be attached to your jacket or pants and on you at all times
  • Canadan Lift Pass tickets cannot be redeemed during Peak Season Dates.
  • Tot Tickets: Tots 5 & under ski FREE. Please stop by the village ticket office for their FREE ticket. All skiers and snowboarders must have a valid lift ticket.
  • Student Full-time: A valid student card from an accredited Canadian or U.S. College or University is required. 
  • My1Pass only applies to Full-Day Alpine Lift Tickets.
  • Inclusions: All regular full-day alpine tickets, and all regular multi-day alpine lift tickets include unlimited access to SilverStar snowshoeing trails, fat bike trails, Nordic trails, Tube Town Adventure Park and Brewer’s pond skating rink.

The following types of Day Tickets and Multi-Day Tickets are not all-inclusive and do NOT include access to FREE upgrades, and will not include Night Skiing (excluding Night Tickets):

  • Tot tickets
  • Day Tickets purchased with Airmiles
  • Nordic only ticket Lift Access: Nordic tickets are valid at the following lifts, with a maximum of two lift rides per day: Silver Queen, Alpine Meadows, and Gondola.
  • Tubing only tickets
  • NIght Skiing lift tickets
  • Discover and beginner lift tickets: Access to Silver Queen chair, Discovery Zone carpet.
  • Snowpass Grade 4 & 5 Program / CSC Grade 4/5 passport
  • CSC corporate passes
  • CWSAA racer pass
  • Special event lift tickets (like discounted competitor tickets)
  • Public school program tickets

Please  click here

Summer Rental Bike Policy

  • All rentals must be paid in full at the time of booking.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved rentals are subject to a $20 Administration Fee.
  • All amendments within 48 hours of your reserved rental session will incur a $35 Administration Fee per rental.
  • No amendments or cancellations can be made on the day of your reserved rental. No refunds will be issued for cancellations within 48 hours of your reserved rental.
  • No refunds will be issued for missed rentals due to weather conditions.
  • Rentals are subject to a 5% GST.
  • Prices and programs are subject to change without notice.

  • All lesson / Daycare sessions must be paid in full at time of booking.
  • All amendments and cancellations with more than 48 hours notice of your reserved lesson / daycare session are subject to a $20 administration fee.
  • All amendments within 48 hours of your reserved lesson / daycare session will incur a $35.00 administration fee per lesson / daycare.
  • No refunds / amendments to your reserved lesson / daycare if advised on the day of the lesson / daycare.
  • No refunds will be issued for cancellations within 48hours of your reserved lesson / daycare session.
  • No refunds will be issued for missed lesson / daycare session due to weather conditions or illness.
  • Lessons are subject to a 5% GST. Daycare sessions are GST exempt. Prices and programs are subject to change without notice.

The following information regards to Early Bird Lesson vouchers, available exclusively to alpine season passholders. 

  • Between December 21, 2020 and January 5, 2021 Early Bird Group lesson vouchers are valid for afternoon lessons only (subject to availability).
  • 1 Early Bird Voucher is valid for 1 regular Group Lesson. (Valid for Adventure Centre Group Lessons; however, if you are purchasing the Early Bird Vouchers to use for Full Day Group Lessons we offer a very competitive rate for those Full Day Group Lessons therefore the Full Day Group Lesson may be a better option.  If in doubt please call Snowsports.  Valid for Adult Group Lessons - Skiing Levels 1-5, Snowboarding Levels 1-5)
  • Lessons booked using Early Bird Group Lesson Vouchers must be pre-booked in advance and are subject to availability.
  • Early Bird Group Lesson Vouchers are not redeemable for cash and can only be used for group lessons.
  • Early Bird Group Lesson Vouchers must be booked and taken before March 22, 2021.
  • To purchase this product in person, visit our Season Pass office during regular summer operating hours, or at our Winter Season Pass Sale in the community.

  • All lesson / Daycare sessions must be paid in full at time of booking.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved lesson / daycare session are subject to a $20 administration fee.
  • All amendments within 48 hours of your reserved lesson / daycare session will incur a $35.00 administration fee per lesson / daycare.
  • No refunds / amendments to your reserved lesson / daycare if advised on the day of the lesson / daycare.
  • No refunds will be issued for cancelations within 48hours of your reserved lesson / daycare session.
  • No refunds will be issued for missed lesson / daycare session due to weather conditions or illness.
  • Lessons are subject to a 5% GST. Daycare sessions are GST exempt.Prices and programs are subject to change without notice.

  • All tours must be paid in full at the time of booking.
  • Minimum 8-10 people needed in order for tours to run.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved tour are subject to a $20 Administration Fee.
  • No amendments, cancellations or refunds within 48 hours of your reserved tour.
  • All tours with early seating’s need to meet minimum number requirements in order for the later tours to run.
  • Tours are subject to GST and Gratuity.
  • Prices and tours are subject to change without notice.
  • No refunds will be given for missed tours for any reason including weather

  • All tours must be paid in full at the time of booking.
  • Minimum 8-10 people needed in order for tours to run.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved tour are subject to a $20 Administration Fee.
  • No amendments, cancellations or refunds within 48 hours of your reserved tour.
  • All tours with early seating’s need to meet minimum number requirements in order for the later tours to run.
  • Tours are subject to GST and Gratuity.
  • Prices and tours are subject to change without notice.
  • No refunds will be given for missed tours for any reason including weather.

For the purpose of these Credit Program Terms & Conditions (these “Credit Program Terms”), SilverStar Mountain Resort (“we”, “us” or “Resort”) pass products consist of the following products providing unlimited access to the Resort throughout the 20/21 winter season (“Season Pass Products”) or products providing a limited number of days to access the Resort (“Frequency Product”; “Season Pass Products” and “Frequency Products” are referred to herein together as “Pass Products”).

 

The Pass Products are subject to these Credit Program Terms below and defined as follows.

“Season Pass Products” are those products that allow for unlimited access to the Resort on a seasonal basis. Winter Alpine Seasons Pass

“Frequency Products” are those products that allow access to the Resort for a limited number of days. 3 and 5 day POW Pass

 

Please read these Credit Program Terms carefully.  There is no fee associated with this Pass Holder Promise Credit Program. Other than as expressly stated herein, all terms and conditions applicable to Season Product purchases remain in full force and effect.

 

  1. Amounts paid toward the purchase of a qualifying Pass Product, excluding vouchers, discounts or credits applied at the time of Season Product purchase, will be credited as described below toward the purchase of any qualifying Pass Product available for sale by Resort in the 21/22 winter season (a “Season Pass Credit”) in the event there is qualifying Resort Closure (defined below) as follows. A holder of a Season Pass Product is entitled to a single Season Pass Credit. A Season Pass Credit owed to the holder of a Season Pass Product will be automatically available. either the pass purchaser or the adult pass holder ofeither the pass purchaser or the adult pass holder ofVouchers will be sent out prior to commencement of sale of 2021/2022 Season pass and POW Passes.   If a Season Pass Credit is owed to the holder of a POW Pass, then the holder must submit a written credit request either the pass purchaser or the adult pass holder ofeither the pass purchaser or the adult pass holder of(a “Credit Request”).  The Credit Request must be made in writing and either emailed to [email protected] or mailed to the following mailing address PO Box 3002, SilverStar Mountain, BC , Canada V1B 3M1 and postmarked on or before April 30, 2021. 
  2. A “Resort Closure” is the complete closure of the Resort solely due to or by reason of COVID-19, including, but not limited to, due to or by reason of any order and/or declaration from any government or regulatory body related to epidemics or pandemics, including, without limitation, Covid-19, directly affecting the province or county, as applicable, in which Resort is located where such closure either is for 30 or more full days total throughout the Credit Window (“Credit Trigger”). Cancellation, interruption or abbreviation of the Credit Window for reasons other than those described in this section do not constitute a Credit Trigger and will not result in a Season Product Credit.  Each Credit Trigger requires the Resort to have no services available, including, but not limited to, any service or access to which the Pass Product entitles the holder of the product such as uphill access via chairlift, tram, gondola, or other mechanical conveyance, access to base-area activities, and/or access to trail systems (collectively “Resort Services”) for the entire duration of Resort’s normal daily operating hours, which is considered a full day.  If any 1 Resort Service is available for all or part of a day, then the Resort is considered open.  If Resort is closed on any day or part of a day due to reasons other than those described in this section, including but not limited to high winds, lack of snow, avalanche, or any weather-related issue, that closure does not qualify as a closure under any Credit Trigger. A Credit Trigger and Resort Closure applies only to days the Resort is normally scheduled for operations. For clarity, nothing in these Terms is a commitment by Resort to keep any facilities, conveyances (including uphill access), services, or amenities, open for any particular period of time within any one day, and Resort reserves its right to close any of its resorts or amenities in its sole and absolute discretion at any time for any reason.  For further clarity, a Resort Closure does not apply in the event the holder of a Pass Product is prohibited from travelling to Resort during the winter season by order and/or declaration of any government or regulatory body related to epidemics or pandemics directly affecting the state or county, as applicable, in which Pass holder is a resident
  3. The “Credit Window” is defined as 130 days regardless of the target start date and target end date of Resort’s 20/21 winter season.
  4. The amount of the Season Product Credit is calculated as follows:
    1. Season Pass Products: The number of days of the Resort Closure divided by the total number of days in the Credit Window multiplied by the amount paid for the Season Product (i.e. price, less the amount of any vouchers, discounts or credits applied at the time of Season Product purchase) (“Season Credit Formula”).
      1. Example 1:  Mary purchased a Season Product for $899.  A Credit Trigger occurred resulting in a Resort Closure of 30 days.  The number of days in the Credit Window is 130.  Mary will receive a Season Product Credit of $266 for a 21/22 Season Product:  (30/130)*$899 = $207.46 credit. 
      2. Example 2:  Joan purchased a Season Product for $899.  Joan used a voucher for the Resort equal to $135, which was applied when Joan purchased the Season Product, so the cost of the Season Product to John was $764.  A Credit Trigger occurred resulting in a Resort Closure of 22 days.  The number of days in the Credit Window is 130.  Joan will receive a Season Product Credit of $122 for a 21/22 Season Product:  (22/130)*($899-$135) = $129.29.
    2. Frequency Products: A credit will be issued for POW pass products if there 2 or more unused days on a 3 day pass and 3 or more unused days on a 5 day pass product during the 20/21 season. The credit applicable to POW pass Products shall be calculated by multiplying the amount paid for the POW Pass Product, (i.e. price, less the amount of any vouchers, discounts or credits applied at the time of Season Product purchase provided the voucher, discount or credit was issued due to COVID-19 closures in the 19/20 winter season) by the pro-rata amount of days remaining on the product and multiplying by the number of Resort Closure days divided by the total number of days in the Credit Window.
      1. Example 1:  John purchased a POW Pass for $250.  A Credit Trigger occurred resulting in a Resort Closure of 30 days.  The number of days in the Credit Window is 130.  John will receive a Season Product Credit of $57.69 for a 21/22 Season Product:  (30/130)*$250 = $57.69
      2. Example 2:  Joan purchased a POW pass for $390 and used one day of the pass (so applicable value is 312 or (390/5)*4).  Joan used a voucher for the Resort equal to $50, which was applied when Joan purchased the POW pass Product, so the cost of the Season Product to John was $340.  A Credit Trigger occurred resulting in a Resort Closure of 20 days.  The number of days in the Credit Window is 130.  Joan will receive a Season Product Credit of $44.34 for a 21/22 Season Product: (22/130)*($312-$50) = $44.34.
  5. A Season Product Credit will be applied to the account profile of the actual pass holder whose name is associated with the applicable Season Product and will be emailed as a voucher and can be applied towards that pass holder’s purchase of any one product available for sale by Resort in the 21/22 winter season provided the 21/22 pass product is of equal or greater value to the product to which the 20/21 credit applied (the “21/22 Product”). A Season Pass Credit may be used at any time during which a 21/22 Product is available for sale. The Season Product Credit is non-transferable.
  6. All Season Product Credits are final.  Once a Season Product Credit is given, the Season Product is void and cannot be used for the Credit Window, even if the Resort re-opens at any time during the Credit Window.
  7. A holder who received a Season Product Credit may use the credit to repurchase any Season Product as long as any Season Products are still offered for sale by the Resort.  The holder will be responsible for paying any price difference that may be incurred based on current prices at the time of new purchase.
  8. The Season Product Credit will not exceed the actual purchase price paid for the Season Product.
  9. The Season Product Credit cannot be redeemed for cash value and no refunds or additional credits will be issued if the purchase price of the 21/22 season pass product is less than the amount of the Season Product Credit.
  10. If there is a price difference between the amount of the Season Product Credit and the season pass product purchased for the 21/22 winter season for any reason, including price increases, pass holder age or eligibility for certain discounts, the purchaser will be required to pay the price difference. Resort will not issue partial refunds or credits if the cost of the 21/22 season pass product is less than the amount of the Season Product Credit, and any remaining credit amount will be automatically forfeited upon the pass holder’s redemption of the Season Pass Credit for the 21/22 season pass product.
  11. Any unused Season Product Credit amount will expire at such time as 21/22 season pass products are no longer available for purchase.

These Credit Program Terms and the relationship between us will be governed by the laws of the Province of British Columbia in the same manner as such laws are applied to agreements made, entered into, and performed entirely in British Columbia.  All lawsuits or claims arising out of or relating to these Credit Program Terms must be brought in the Federal or Provincial courts located in the Province of British Columbia.  We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum.