Terms and Conditions Cancellation Policy

Please see below for terms and conditions and cancellation policies.

Cancellation Policies & Terms and Conditions

Passes are non-refundable and non-transferrable unless the Refundable Pass Option is purchased. 

The refundable pass option provides you the assurance of a partial refund as outlined below:

Date RangeNo Days Skied1-4 Days Skied5-8 Days Skied9+ Days Skied
Until Dec 26100%100% (less $50.00)50%No refund
Dec 27 - Jan 2570%70% (less $50.00)35%No refund
Jan 26 - Feb 2440%40% (less $50.00)20%No refund
After Feb 25No refundNo refundNo refundNo refund
 
More details about the refundable pass option.
  • If you have used your Get to the Star pre-sale Season Pass from March 15 - April 7, 2019, these days will be counted towards total days skied if a refund is requested.
  • Without purchasing the refundable pass option, passes are non-refundable under any circumstances.
  • The price of the refundable option is $25 for individual pass holders or $75 for a family.
  • If you need to request a refund, we must receive your written request within the timescales outlines in the Refundable Pass option Schedule. We will not accept a refund request after February 25th 2020
  • The refundable pass option is only available when purchased concurrently with your seasons pass.
  • SilverStar will refund the cost of the seasons pass (or portion of cost per the Refund Schedule)
    • if you suffer an injury or sickness which prevents your participation in skiing or snowboarding.
    • if your employer transfers you, making it necessary to move your residence outside a 200km radius from the resort, provided that the date of transfer is at least 45 days after the purchase of the seasons pass. (Okanagan residents only)
    • If your parent, spouse, or child is also a refundable pass holder and chooses to cease participation due to your injury or sickness, he or she is entitled to a refund. The refund is limited to one additional claimant.
  • The refund option does not cover:
    • non-participation caused by or contributed to by intentional self-injury;
    • non-participation due to emotional disorders or pre-existing conditions unless you are hospitalized;
    • non-participation due to normal pregnancy;
    • or any injury or sickness that does not prevent the participation of skiing.
  • If you need to request a refund, we must receive your written request within 15 days of non-participation. We will not accept refund requests after Feb 25, 2020.
  • When presenting your claim, please provide a cover letter of explanation, your seasons pass, and a medical certificate providing the date of the first medical treatment and prognosis, stating that you are unable to ski, and the length of time the illness or injury will prevent participation.
  • In the event of job relocation, include a letter from your employer within 15 days of notification, stating the location, date and length of relocation.
  • All refunds subject to SilverStar Ski Resort Ltd. ’s discretion and approval.
  • SilverStar Ski Resort Ltd.’s interpretation of the above conditions is final.
More terms & conditions of your season pass
  • Season passes remain the property of SilverStar Mountain Resort Ltd. and may be revoked for misuse or violation of the 'Alpine Responsibility Code'.
  • Use of this pass by anyone other than the registered pass-holder, or alterations to the season pass will result in cancellation of that pass. 
  • Season passes are non-refundable and non-transferable. We may request identification to verify its validity.
  • We require new pass holders to show proof of age and address when picking up their passes, even if part of an existing family. 
  • All age category cut-off dates are as of the date of purchase.
  • Personal information you provide online is collected for the purpose of processing your season pass, sending information related to your season pass, promotional purposes, and for contact purposes in case of emergency. This information is collected for our internal use and will not be disclosed except as permitted or required by law.
  • You may learn more about our organization's Personal Information Protection by contacting our Personal Information Administrator at (250) 542-022

  • Tickets are non-refundable and non-transferrable.
  • All Pricing does not include 5% GST. 
  • Your ticket should be attached to your jacket or pants and on you at all times
  • Canadan Lift Pass tickets cannot be redeemed during Peak Season Dates.
  • Tot Tickets: Tots 5 & under ski FREE. Please stop by the village ticket office for their FREE ticket. All skiers and snowboarders must have a valid lift ticket.
  • Student Full-time: A valid student card from an accredited Canadian or U.S. College or University is required. 
  • My1Pass only applies to Full-Day Alpine Lift Tickets.
  • Inclusions: All 2018/19 regular full-day alpine tickets, and all regular multi-day alpine lift tickets include unlimited access to SilverStar snowshoeing trails, fat bike trails, Nordic trails, Tube Town Adventure Park and Brewer’s pond skating rink.

The following types of Day Tickets and Multi-Day Tickets are not all-inclusive and do NOT include access to FREE upgrades, and will not include Night Skiing (excluding Night Tickets):

  • Tot tickets
  • Day Tickets purchased with Airmiles
  • Nordic only ticket Lift Access: Nordic tickets are valid at the following lifts, with a maximum of two lift rides per day: Silver Queen, Alpine Meadows, and Gondola.
  • Tubing only tickets
  • NIght Skiing lift tickets
  • Discover and beginner lift tickets: Access to Silver Queen chair, Discovery Zone carpet.
  • Snowpass Grade 4 & 5 Program / CSC Grade 4/5 passport
  • CSC corporate passes
  • CWSAA racer pass
  • Special event lift tickets (like discounted competitor tickets)
  • Public school program tickets

  • All lesson / Daycare sessions must be paid in full at time of booking.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved lesson / daycare session are subject to a $20 administration fee.
  • All amendments within 48 hours of your reserved lesson / daycare session will incur a $35.00 administration fee per lesson / daycare.
  • No refunds / amendments to your reserved lesson / daycare if advised on the day of the lesson / daycare.
  • No refunds will be issued for cancelations within 48hours of your reserved lesson / daycare session.
  • No refunds will be issued for missed lesson / daycare session due to weather conditions or illness.
  • Lessons are subject to a 5% GST. Daycare sessions are GST exempt.Prices and programs are subject to change without notice.

  • All lesson / Daycare sessions must be paid in full at time of booking.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved lesson / daycare session are subject to a $20 administration fee.
  • All amendments within 48 hours of your reserved lesson / daycare session will incur a $35.00 administration fee per lesson / daycare.
  • No refunds / amendments to your reserved lesson / daycare if advised on the day of the lesson / daycare.
  • No refunds will be issued for cancelations within 48hours of your reserved lesson / daycare session.
  • No refunds will be issued for missed lesson / daycare session due to weather conditions or illness.
  • Lessons are subject to a 5% GST. Daycare sessions are GST exempt.Prices and programs are subject to change without notice.

  • All tours must be paid in full at the time of booking.
  • Minimum 8-10 people needed in order for tours to run.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved tour are subject to a $20 Administration Fee.
  • No amendments, cancellations or refunds within 48 hours of your reserved tour.
  • All tours with early seating’s need to meet minimum number requirements in order for the later tours to run.
  • Tours are subject to GST and Gratuity.
  • Prices and tours are subject to change without notice.
  • No refunds will be given for missed tours for any reason including weather

  • All tours must be paid in full at the time of booking.
  • Minimum 8-10 people needed in order for tours to run.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved tour are subject to a $20 Administration Fee.
  • No amendments, cancellations or refunds within 48 hours of your reserved tour.
  • All tours with early seating’s need to meet minimum number requirements in order for the later tours to run.
  • Tours are subject to GST and Gratuity.
  • Prices and tours are subject to change without notice.
  • No refunds will be given for missed tours for any reason including weather.