Terms and Conditions Refund & Cancellation Policies

Please see below for terms and conditions, refund and cancellation policies.

Summer

Summer Season Passes are non-transferable and non-refundable.

More terms & conditions of your Summer Season Pass 

  • Season Passes remain the property of SilverStar Mountain Resort Ltd. and may be revoked for misuse or violation of the 'Biker Responsibility Code'.
  • Use of this pass by anyone other than the registered pass-holder, or alterations to the season pass will result in cancellation of that pass.
  • Season Passes are non-refundable and non-transferable. We may request identification to verify its validity.
  • We require new pass holders to show proof of age and address when picking up their passes, even if part of an existing family.
  • All age category cut-off dates are as of the date of purchase.
  • Personal information you provide online is collected for the purpose of processing your season pass, sending information related to your season pass, promotional purposes, and for contact purposes in case of emergency. This information is collected for our internal use and will not be disclosed except as permitted or required by law.
  • You may learn more about our organization's Personal Information Protection by contacting our Personal Information Administrator at 250-558-6066

  • Tickets are non-refundable and non-transferrable.
  • All Pricing does not include 5% GST. 
  • Your ticket should be attached to your jacket or pants and on you at all times
  • Tot Tickets: Tots 5 & under bike FREE. Please stop by the village ticket office for their FREE ticket. All bikers must have a valid lift ticket.

Summer 2022 Cancellation Policy please click here

  • All lesson/program sessions must be paid in full at time of booking.
  • All amendments and cancellations with more than 48 hours notice of your reserved lesson/program are subject to a $20 Administration Fee.
  • All amendments within 48 hours of your reserved lesson/program session will incur a $35 administration fee per lesson
  • No refunds will be issued for cancellations within 48 hours of your reserved lesson/program session.
  • No refunds will be issued for missed lesson/program sessions due to weather conditions
  • Prices and programs are subject to change without notice.

Summer Rental Bike Policy

  • All rentals must be paid in full at the time of booking.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved rentals are subject to a $20 Administration Fee.
  • All amendments within 48 hours of your reserved rental session will incur a $35 Administration Fee per rental.
  • No amendments or cancellations can be made on the day of your reserved rental. No refunds will be issued for cancellations within 48 hours of your reserved rental.
  • No refunds will be issued for missed rentals due to weather conditions.
  • Rentals are subject to a 5% GST.
  • Prices and programs are subject to change without notice.

  • All camping must be paid in full at the time of booking
  • All amendments and cancellations with 7 days or more of your camping arrival date are subject to a $20 cancellation fee
  • No Refunds / amendments less than 7 days of your camping arrival date
  • Stays a week or more are subject to a $100 cancellation fee
  • Maximum stay is 14 consecutive nights
  • Camping is subject to 5% GST

Winter

Winter Alpine and Season Passes are non-transferable and non-refundable.

Winter 4Pack are non-transferable and non-refundable

More terms & conditions of your Winter Pass Produccts

  • Season Passes remain the property of SilverStar Mountain Resort Ltd. and may be revoked for misuse or violation of the 'Skier Responsibility Code'.
  • Use of this pass by anyone other than the registered pass-holder, or alterations to the season pass will result in cancellation of that pass.
  • Season Passes are non-refundable and non-transferable. We may request identification to verify its validity.
  • We require new pass holders to show proof of age and address when picking up their passes, even if part of an existing family.
  • All age category cut-off dates are as of the date of purchase.
  • Personal information you provide online is collected for the purpose of processing your season pass, sending information related to your season pass, promotional purposes, and for contact purposes in case of emergency. This information is collected for our internal use and will not be disclosed except as permitted or required by law.
  • You may learn more about our organization's Personal Information Protection by contacting our Personal Information Administrator at 250-558-6066

SILVERSTAR PASS PROTECTION PROGRAM

*Please note – this is not an insurance product. If you are looking for an insurance product, please contact a licensed insurance broker.

At SilverStar Ski Resort  (the “Resort”), we look forward to each season of skiing and riding with our friends and family. With that said, there may be unforeseen circumstances that come up each year. For those unforeseen circumstances, accidents or life changes that could occur, the Resort provides some protection for your pass product in the form of the “Pass Protection Program”.

If you do not wish to purchase the Pass Protection Program with your Pass Product, you will need to opt out at the time you purchase your Pass Product. “Pass Products” as referenced in this document are defined as Season Pass Products. The cost of enrollment in the Pass Protection Program is $30 for all Season Pass Products .

“Season Pass Products” are those products that allow for unlimited access to the Resort on a seasonal basis and consist of the following:

  • Winter My1 Alpine Season Pass

There is no option to add the Pass Protection Program to your pass after you have purchased your Pass Product – it must be purchased concurrently. The following information describes the benefits and provisions of the Pass Protection Program. You should read it with care so that you will understand your protection.  All Pass Products are illegal to resell under British Columbia law and cannot be transferred.

THE PASS PROTECTION PROGRAM DOES NOT COVER ANY INTERRUPTION, SHUTDOWN OR SHORTENING OF SEASON LENGTH AT THE RESORT FOR ANY REASON, INCLUDING THE COVID-19 PANDEMIC.

PASS PROTECTION PROGRAM BENEFITS:
The Resort will refund a portion of the amount paid for a Pass Product if the person whose name appears on the Season Pass Product (“Passholder”) is unable to use all or a portion of the Pass Product due to one or more of the “Qualifying Incidents” described below. The Pass Protection Program will not refund discounts, vouchers, and/or credits used to purchase a Pass Product. All refunded or partially refunded Pass Products will be deactivated upon refund, including any free or complimentary passes associated with the Pass Products.

  1. Any Passholder that purchases a 2022/2023 Pass Product from the Resort and pays the Pass Protection Program fee is eligible for protection under the Pass Protection Program. You must purchase an individual Pass Protection Program for each product you want covered by a Pass Protection Program.
  2. Pass Protection Program benefits will be effective immediately upon purchase.
  3. All coverage for winter Pass Products under the Pass Protection Program ends on the last day of that season’s winter operations at the Resort.
  4. For Qualifying Incidents that occur prior to the official start of the Resort’s winter season, the Resort will reimburse the full amount paid by Passholder for the Pass Product (excluding the cost of the Pass Protection Program and any credits).
  5. For qualified claims that occur after the official start of the Resort’s winter season, the Resort will reimburse the Passholder for the cost of the Pass Product  less an amount equal to the number of days used, multiplied by $100.00. (Amount paid – (Number of days used * $100)  = “Refund Amount.”) Please see the Claim Examples section for further examples.

 

COVERAGE DETAILS:
The Resort will provide the Passholder with the Refund Amount, as described above, for any qualifying incidents (each, a “Qualifying Incident”). The Passholder’s spouse or legally dependent child age 18 or under (together, the “Dependent”) will also qualify for a refund if the Dependent is currently enrolled in the Pass Protection Program.

Qualifying Incidents:

  1. Injury or Sickness such that the Passholder can no longer ski or snowboard for the remainder of the season, or the death of a participating Passholder. For the Pass Protection Program: i) “Injury” means a bodily injury, caused by an accident and resulting directly and independently of all other causes, and which requires treatment by a Doctor; ii) “Sickness” means an illness, disease, or injury, which requires treatment by a Doctor; and iii) “Doctor” means a licensed medical practitioner, acting within the scope of his or her license, which person may not be the Reserving Guest, Family Member, or Traveling Companion
  2. Injury or Sickness of the Passholder’s spouse, domestic partner, child, spouse’s child, domestic partner’s child, brother, sister, mother, father, grandparents, grandchild, stepbrother, stepsister, stepparents, or parents-in-law, which requires the Passholder to become the primary care giver of that person, and which prevents the Passholder from using their Pass Product.
  3. Passholder is involuntarily relocated by an employer-initiated decision (defined below). Passholder must have been an active employee for the same employer for at least one year prior to purchasing the Pass Product and the Pass Protection Program. Job separation must occur following the effective date of coverage. Coverage is not applicable to temporary employment, independent contractors, or self-employed persons. Relocation of Passholder’s primary residence must be at least 200 kms further in distance from the Resort than Passholder’s primary residence at time of purchase (as determined by a Google Maps search).
  4. Passholder is called to active military service, or military leave is revoked or reassigned.
  5. Passholder has a pregnancy, complication of pregnancy, or childbirth. Pregnancy, complication of pregnancy or childbirth must occur after the Passholder’s effective date of coverage. This is a qualifying event for the pregnant Passholder only - dependents of the Passholder do not qualify for reimbursement.

EXCLUSIONS FROM COVERAGE:

With respect to Pass Protection Program coverage, refunds are not payable in whole or in part for the following:

  1. The cost of the Pass Protection Program.
  2. Employee, Volunteer, Industry, Athlete, Trade Media, Complimentary and Donated Season Passes or Frequency Products.
  3. Vouchers, discounts or credits that are applied to the transaction when purchasing a Pass Product.
  4. Any other products, including but not limited to dated lift tickets, rentals, season long programs, and lessons, purchased at the same time as covered pass products.
  5. Claims made after the established reporting date parameters (i.e., more than 15 days from date of Qualifying Incident or after the last day the pass is valid) or by Passholders that did not opt-in to the Pass Protection Program.
  6. Claims for medical, travel, lodging, or other expenses. The Pass Protection Program only provides a refund for the Pass Product.
  7. For any incident or reason that is not a Qualifying Incident.
  8. Interruption, shut down or season length of the Resort for any reason, including by reason of pandemics, which includes Covid-19.

CLAIMS PROCEDURE:

  1. All Claims must be submitted in writing within 15 days of the Qualifying Incident. To submit a claim, please contact Resort’s Pass Protection Program department at [email protected] To file a claim for protection, written documentation verifying the Qualifying Incident is required, including but not limited to: a Doctor’s verified statement on an official medical letter head, letter from your employer.
  2. This protection is subject to the exclusions shown and all other terms of the Pass Protection Program.
  3. The Resort reserves the right to reject a claim if any relevant information is false, omitted, or if the claim is submitted more than 15 days after the Qualifying Incident.

CLAIM EXAMPLES:

Example 1: Mary purchased a Season Pass for $989. She purchased the Pass Protection Program for the additional $30 for a total purchase of $1019. She skied December 4th and December 25th and experienced a Qualifying Incident. Mary made her claim 14 days after her Qualifying Incident (within the 15-day window). She received a refund for $819. ($1019-($100x2)).

Example 2: Julie renewed a Season Pass for $649. She purchased the Pass Protection Program for the additional $30 for a total purchase of $679. She did not ski because she experienced a Qualifying Incident in December. Julie made her claim 12 days after her Qualifying Incident (within the 15-day window). She received a refund for $679. ($679-($100x0)).

Example 3: Stephanie renewed a Season Pass for $989. She purchased the Pass Protection Program for the additional $30 for a total of $1019. Stephanie had a voucher in the Resort’s ticket system for $120, which was applied when she purchased the pass, so the cost of the season pass for Stephanie was $899. Stephanie did not ski as she experienced her Qualifying Incident in August. Stephanie made her claim 4 days after her Qualifying Incident (within the 15-day window). She received a refund for $899. ($1019-$120)–($100x0).

INSTALLMENT PAYMENT TERMS AND CONDITIONS

AND CREDIT CARD BILLING AGREEMENT

(Please Read Carefully)

You, the purchaser (the “Purchaser”) are purchasing the pass product(s) (“Product”) from SilverStar Ski Resort Ltd with the understanding and agreement that the Resort is authorized to charge your debit or credit card (“Card”) for the purchase price in installments. By signing this Installment Payment Terms and Conditions and Credit Card Billing Agreement (“Agreement”), you authorize the Resort to charge your designated Card for the Product(s) on an installment basis and you agree to abide by the following terms and conditions:

  1. Charges for the Product will be paid in installments and its privileges and benefits are non-transferable and non-refundable.  
  2. Purchaser agrees to pay the first installment fee at time of purchase.  All subsequent installment fees will be charged as outlined in this Agreement. The Card that you provide may subsequently be charged: i) five (5) or two (2) additional times, and/or ii) for any outstanding account balance.
  3. Purchaser guarantees payment to Resort for the Product via charges to Purchaser’s Card on file and acknowledges that Resort will charge the Card on file for the Product. No gift cards or credits will be valid for Product payments, and this Agreement cannot be cancelled by Purchaser prior to the completion of all installment payments.
  4. Purchaser acknowledges that a signature will not be required for charges made to the Card and that it is the Purchaser’s responsibility to pay all Card charges, including instances in which a signature is not captured. The Resort will not be required to ask for identification for charges made to the Card, including for any direct access charges. Purchaser agrees that Resort will assume the person accepting charges with the Card has the authority to do so, and purchaser is solely responsible for all charges.
  5. In the case of a declined charge, all Product privileges, including pass privileges, associated with the Card will be temporarily suspended until any outstanding amount(s) have been collected.  At the sole discretion of the Resort, Product privileges may be revoked permanently for multiple declined charges. A revocation of Product privileges as a result of multiple declined charges does not relieve Purchaser from their obligation to make Product installment payments.  
  6. Purchaser acknowledges that it is their responsibility to notify Resort of any Card changes including, but not limited to, credit card numbers, expiration dates and names of the credit card holder(s) (additions or deletions).  Changes can be made by accessing the Resort’s online portal available at [email protected], or by calling 250 558 6083
  7. Purchaser agrees that Resort can pursue all avenues of collection, including the use of collection agencies, to recover all charges and any other unpaid amounts due. Purchaser shall be responsible for all costs, commissions, charges, fees and expenses incurred in collecting amounts due under this Agreement, including reasonable legal fees, resulting from failure to pay such amounts when they are due.
  8. Purchaser may terminate this Agreement only in writing by mail or email by mailing or emailing, as applicable, a termination request to the following mailing address or email address: [email protected] or SilverStar Mountain Resort, PO Box 3002, SilverStar Mountain, British Columbia, V1B 3M1. Purchaser is responsible for any charges applied prior to the termination of this Agreement. Purchaser shall be responsible for all charges on a claimed lost or stolen card until the card holder notifies Resort to terminate this Agreement as required in the Agreement.  Purchaser agrees the Resort may change this Agreement as allowed by applicable law. This may include changing, adding, or removing terms. The Resort may do this in response to legal, business, or other reasons not listed here. 
  9. Should any provision of this Agreement ever be deemed to be legally void or unenforceable, all remaining provisions shall survive and be enforceable. The Resort reserves the right to modify this Agreement at any time and will provide you notice if it does so.

 

_________________________________                             

FULL NAME OF PURCHASER

 

_________________________________                              ____________________

SIGNATURE OF Purchaser                                            DATE

  • Tickets are non-refundable and non-transferrable.
  • All Pricing does not include 5% GST. 
  • Your ticket should be attached to your jacket or pants and on you at all times
  • Tot Tickets: Tots 5 & under ski FREE. Please stop by the village ticket office for their FREE ticket. All skiers and snowboarders must have a valid lift ticket.
  • Student Full-time: A valid student card from an accredited Canadian or U.S. College or University is required. 
  • My1Pass only applies to Full-Day Alpine Lift Tickets.
  • Inclusions: All regular full-day alpine tickets, and all regular multi-day alpine lift tickets include unlimited access to SilverStar snowshoeing trails, fat bike trails, Nordic trails, Tube Town Adventure Park and Brewer’s pond skating rink.

As a standard policy, SilverStar lift tickets are non-refundable and non-transferrable. However, there are modifications to this policy due to the impacts and circumstances surrounding COVID-19. We want to ensure all guests are able to purchase with confidence.

The following procedures will be in place for Alpine skiing and snowboarding day ticket cancellation/refunds for the Winter 2020-21 Season;

  1. If the ski area is fully closed for certain dates, guests with day tickets for those dates will receive a full refund
  2. If the ski area is open, but a documented and verifiable Government travel restriction and/or quarantine requirement prevents a guest from being able to travel to SilverStar, guests with day tickets will receive a full refund. Refunds must be requested within 7 days of ticket date or if a mandate is announced within 7 days of ticket date, within 48 hours of the announcement.
  3. If the ski area is open, but an individual cannot travel due to a COVID-19 related illness, we will evaluate the circumstances on a case-by-case basis.
  4. If the ski area is open, but the guest is unable to travel for any other reason, our standard policy applies and tickets are non-refundable and non-transferrable

The following types of Day Tickets and Multi-Day Tickets are not all-inclusive and do NOT include access to FREE upgrades, and will not include Night Skiing (excluding Night Tickets):

  • Tot tickets
  • Day Tickets purchased with Airmiles
  • Nordic only ticket Lift Access: Nordic tickets are valid at the following lifts, with a maximum of two lift rides per day: Silver Queen, Alpine Meadows, and Gondola.
  • Tubing only tickets
  • NIght Skiing lift tickets
  • Discover and beginner lift tickets: Access to Silver Queen chair, Discovery Zone carpet.
  • Snowpass Grade 4 & 5 Program / CSC Grade 4/5 passport
  • CSC corporate passes
  • CWSAA racer pass
  • Special event lift tickets (like discounted competitor tickets)
  • Public school program tickets

2021-22 Cancellation Policy please click here

2022-23 Cancellation Policy please click here

Winter Rental Policy

  • All rentals must be paid in full at the time of booking.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved rentals are subject to a $20 Administration Fee.
  • All amendments within 48 hours of your reserved rental session will incur a $35 Administration Fee per rental.
  • No amendments or cancellations can be made on the day of your reserved rental. No refunds will be issued for cancellations within 48 hours of your reserved rental.
  • No refunds will be issued for missed rentals due to weather conditions.
  • Rentals are subject to a 5% GST.
  • Prices and programs are subject to change without notice.

  • All lessons must be paid in full at time of booking
  • All amendments and cancellations with more than 48 hours’ notice of your reserved lessons are subject to a $20.00 administration fee
  • All amendments within 48 hours of your reserved lessons will incur an administration fee of $35.00 per lesson up to 3:00 PM the day prior to the booking
  • No refunds to your booking after 3:00 PM the day prior or on the day of the booking
  • If you are unable to make your lesson due to a COVID-19 isolation requirement, please contact us to discuss amendments options
  • No refunds will be issued for missed lessons due to weather conditions
  • Lessons are subject to a 5% GST. Prices and programs are subject to change without notice

  • All lesson / Daycare sessions must be paid in full at time of booking.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved lesson / daycare session are subject to a $20 administration fee.
  • All amendments within 48 hours of your reserved lesson / daycare session will incur a $35.00 administration fee per lesson / daycare.
  • No refunds / amendments to your reserved lesson / daycare if advised on the day of the lesson / daycare.
  • No refunds will be issued for cancelations within 48hours of your reserved lesson / daycare session.
  • No refunds will be issued for missed lesson / daycare session due to weather conditions or illness.
  • Lessons are subject to a 5% GST. Daycare sessions are GST exempt.Prices and programs are subject to change without notice.

  • All tours must be paid in full at the time of booking.
  • Minimum 8-10 people needed in order for tours to run.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved tour are subject to a $20 Administration Fee.
  • No amendments, cancellations or refunds within 48 hours of your reserved tour.
  • All tours with early seating’s need to meet minimum number requirements in order for the later tours to run.
  • Tours are subject to GST and Gratuity.
  • Prices and tours are subject to change without notice.
  • No refunds will be given for missed tours for any reason including weather

  • All tours must be paid in full at the time of booking.
  • Minimum 8-10 people needed in order for tours to run.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved tour are subject to a $20 Administration Fee.
  • No amendments, cancellations or refunds within 48 hours of your reserved tour.
  • All tours with early seating’s need to meet minimum number requirements in order for the later tours to run.
  • Tours are subject to GST and Gratuity.
  • Prices and tours are subject to change without notice.
  • No refunds will be given for missed tours for any reason including weather.