Terms and Conditions Refund & Cancellation Policies

Please see below for terms and conditions, refund and cancellation policies.

Winter

SilverStar Mountain Resort 2021/2022 COVID-19 Passholder Promise - Rollover Credit - Terms & Conditions 2021/2022 Winter Season

 For the purpose of the 2021/2022 COVID-19 Passholder Promise Rollover Credit Terms & Conditions (these “Terms”), SilverStar Mountain Resort pass products consist of the following for the 2021/2022 winter season:  Season Pass and 4 Pack Frequency product (“Pass Products”).  Please read these Terms carefully.  These Terms constitute a binding agreement between you, the purchaser of Pass Product(s), and [SilverStar Mountain Resort Ltd.] (“we”, “us” or “Resort”).  By purchasing Resort’s Pass Product(s), you agree to these Terms.

 SECTION 5 OF THESE TERMS INCLUDES A RELEASE BY YOU OF CERTAIN POTENTIAL CLAIMS AGAINST US.

  1. Unused Pass Products for the 2021/2022 winter season that are purchased in advance, either by payment in full or by payment plan, may be exchanged for credit toward the purchase of a 2022/2023 Pass Product of equal or greater value, provided a written notice of the request is submitted in accordance with these Terms (a “Credit Request”) on or before September 30, 2021 (the “Credit Request Deadline”).  A Credit Request must be made in writing by the purchaser of the Pass Product(s) via email to [email protected] or mail to the following mailing address (and postmarked on or before the Credit Request Deadline):  SilverStar Mountain Resort Season Pass Sales, 123 Shortt Street, SilverStar Mountain, V1B 3M1.  If a Credit Request is submitted in accordance with these Terms on or before the Credit Request Deadline, then any amounts paid toward the purchase of the Pass Product(s), excluding vouchers, discounts or credits applied at the time of purchase, may be used as a credit toward the purchase of a 2022/2023 Pass Product. The passholder is responsible for any price differences that may occur based on then-current Pass Product pricing at the time the Pass Credit is used, including but not limited to, price increases as a result of a new winter season, passholder age, or ineligibility for certain discounts.
  2. Credits remaining after the purchase of a 2022/2023 Pass Product will be forfeit. A Credit Request for Pass Products subject to a payment plan will cancel the Pass Product and the remainder of the payment plan. These Terms supersede any other terms and conditions regarding refunds, refundability and non-refundability of Pass Products.
  3. Credits Request cannot be made for Pass Products that have been used during the 2021/2022 winter season, even if a Credit Request is submitted in accordance with these Terms on or before the Credit Request Deadline.
  4. Credit Requests submitted after the Credit Request Deadline or for Resort pass and ticket products not listed in these Terms as a Pass Product will not be honored under these Terms.
  5. After the Credit Request Deadline, Pass Products are non-refundable and non-transferrable. Unless you enroll in our Refundable Pass Option (RPO) of which you can find out Terms and Conditions here.   
  6. If you choose to submit a Credit Request in accordance with these Terms on or before the Credit Request Deadline, you are hereby voluntarily and knowingly agreeing, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Resort, any of its parent companies, subsidiaries, affiliates and any of our or their respective officers, directors, employees, contractors, representatives, or agents (collectively, the “Resort Parties”) and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of (a) the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2021/2022 winter season, including claims you may have for any other or additional forms of refund, voucher, discount, credit, or compensation for your inability to use your Pass Products as a result of the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2021/2022 winter season, (b) your inability to use your Pass Products or (c) a violation of these Terms.  Submitting a Credit Request in accordance with these Terms on or before the Credit Request Deadline is your sole remedy against any of the Resort Parties in connection with the operation of, any failure to open or any closure (whether full or partial or early) of the Resort during the 2021/2022 winter season or your inability to use your Pass Products.

If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”  If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

  1. These Terms and the relationship between you and the Resort will be governed by the laws of the state in which the Resort is located in the same manner as such laws are applied to agreements made, entered into, and performed entirely in the state in which the Resort is located.  All lawsuits or claims arising out of or relating to these Terms must be brought in the Federal or State courts in the state in which the Resort is located.  We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum.

SilverStar Mountain Resort 2021/2022 COVID-19 Passholder Promise - In-Season COVID-19 Coverage - Terms & Conditions 2021/2022 Winter Season

 For the purpose of these 2021/2022 COVID-19 Passholder Promise In-Season COVID-19 Coverage Terms & Conditions (“Terms”), SilverStar Mountain Resort (“we”, “us” or “Resort”) pass products consist of the products listed below that throughout the 2021/2022 winter season provide either unlimited access to the Resort (“Season Pass Products”) or a limited number of days to access the Resort (“Frequency Products”). “Season Pass Products” and “Frequency Products” are referred to herein together as “Pass Products”.

 Pass Products are subject to the Terms below and are defined as follows: 

 “Season Pass Products” are those products that allow for unlimited access to the Resort on a seasonal basis and consist of the following: FOR EXAMPLE:

  • SilverStar Season Pass

 “Frequency Products” are those products that allow access to the Resort for a limited number of days and consist of the following: FOR EXAMPLE:

  • 4 Pack

 

Please read these Terms carefully.  There is no fee associated with this 2021/2022 COVID-19 Passholder Promise In-Season COVID-19 Coverage. Other than as expressly stated herein, all terms and conditions applicable to Pass Product purchases remain in full force and effect. 

  1. If there is a qualifying Resort Closure (defined below) and a Credit Trigger (defined below) occurs, amounts paid toward the purchase of a qualifying Pass Product (excluding vouchers, discounts or credits applied at the time of Pass Product purchase, if such voucher, discount or credit was issued due to a COVID-19 closure in the 2021/2022 winter season ) will be credited as described below toward the purchase of any qualifying Pass Product available for sale by Resort in the 2022/2023 winter season (a “Pass Credit”).  A holder of a Pass Product is entitled to a single Pass Credit. A Pass Credit for a Season Pass Product holder will be automatically available.  If a Pass Credit is owed to the holder of a Frequency Product as described below, then the holder must submit a written credit request on or before April 30, 2022 (a “Credit Request”).  The Credit Request must be made in writing and emailed to [email protected].  The Pass Credit amount will include any sales taxes paid for the Pass Product.  
  2. A “Resort Closure” is defined as the complete closure of the Resort solely due to or by reason of COVID-19, including, but not limited to, any order and/or declaration from any government or regulatory body related to epidemics or pandemics, including, without limitation, Covid-19, directly affecting the state or county, as applicable, in which Resort is located.  A “Credit Trigger” is defined as a Resort Closure that occurs 30 more days total throughout the Credit Window.  Cancellation, interruption, or abbreviation of the Credit Window for reasons other than those described in this section do not constitute a Credit Trigger and will not result in a Pass Credit.  Each Credit Trigger requires the Resort to have no services available, including, but not limited to, any service or access to which the Pass Product entitles the holder of the product such as uphill access via chairlift, tram, gondola, or other mechanical conveyance, access to base-area activities, and/or access to trail systems (collectively “Resort Services”) for the entire duration of Resort’s normal daily operating hours.  If any one Resort Service is available for all or part of the Resort’s normal daily operating hours (other than any food and beverage service), then the Resort is not considered closed.  If Resort is closed on any day or part of a day due to reasons other than those described in this section, including, but not limited to, high winds, lack of snow, avalanche, or any weather-related issue, that closure does not qualify as a Credit Trigger.  A Credit Trigger and Resort Closure apply only to days the Resort is normally scheduled for operations.  For clarity, nothing in these Terms is a commitment by Resort to keep any facilities, conveyances (including uphill access), services or amenities open for any particular period of time, and Resort reserves the right to close any of its services or amenities in its sole and absolute discretion at any time for any reason.  For further clarity, a Resort Closure does not apply in the event the holder of a Pass Product is prohibited from traveling to Resort during the winter season by order and/or declaration of any government or regulatory body related to epidemics or pandemics directly affecting the state or county, as applicable, in which passholder is a resident.   
  3. The “Credit Window” is the time period beginning on December 3, 2021, and ending on April 3, 2022, equating to 122 days, regardless of the target start and end dates of Resort’s 2021/2022 winter season.
  4. The amount of the Pass Credit is calculated as follows: 
    1. Season Pass Products: The number of days of the Resort Closure divided by the total number of days in the Credit Window multiplied by the amount paid for the Pass Product. The amount paid for the Pass Product will not include any voucher, discount or credit amounts used in the purchase of the Pass Product.
      1. Example 1:  Mary purchased a Season Pass Product for $1,000.  A Credit Trigger occurred resulting in a Resort Closure of 40 days.  The number of days in the Credit Window is 125.  Mary will receive a Pass Credit of $320 for a 2022/2023 Pass Product: (40/125)*$1000 = $320 credit.  
      2. Example 2:  Joan purchased a Season Pass Product for $600.  Joan used a voucher from the Resort equal to $100, which was applied when Joan purchased the Season Pass Product, so the cost of the Season Pass Product to Joan was $500.  A Credit Trigger occurred resulting in a Resort Closure of 30 days.  The number of days in the Credit Window is 125.  Joan will receive a Pass Credit of $88 for a 2022/2023 Pass Product: (30/125)*($600-$100) = $120.
    2. Frequency Products: A Pass Credit will be issued upon submission of a Credit Request made on or before April 30, 2022, if no part of the Frequency Product was used in the 2021/2022 season.  In such case, a full credit will be issued towards the purchase of a 2022/2023 Pass Product.  
      1. Example 1:  John purchased a Four Pack for $249.  A Credit Trigger occurred resulting in a Resort Closure of 32 days.  John did not use the Four Pack at all during the 2021/2022 season.  Upon request, John will receive a Pass Credit of $249 for a 2022/2023 Pass Product.  
      2. Example 2:  Brian purchased a Four Pack for $249.  A Credit Trigger occurred resulting in a Resort Closure of 40 days.  Brian used two days of the four associated with a Four Pack before the Resort Closure.  Brian will not receive a Pass Credit. 
  5. If a Credit Request is required for the applicable Pass Product and a Credit Request is not made on or before April 30, 2022, then the Pass Product is not eligible for a Pass Credit.
  6. All Pass Credits are final.  Once a Pass Credit is given for a Pass Product, the Pass Product is void and cannot be used, even if the Resort re-opens at any time during the Credit Window.
  7. The Pass Credit is non-transferable and will be applied to the account profile of the passholder whose name is associated with the applicable Pass Product.
  8. Passholder may use the Pass Credit to purchase any one pass product available for sale by Resort through the end of the 2022/2023 winter season (the “2022/2023 Pass Product”), at any time 2022/2023 Pass Products are available for sale.
  9. The passholder is responsible for any price differences that may occur based on then-current Pass Product pricing at the time the Pass Credit is used, including but not limited to, price increases as a result of a new winter season, passholder age, or ineligibility for certain discounts.
  10. The Pass Credit cannot be redeemed for cash value, no refunds or additional credits will be issued if the purchase price of the 2022/2023 Pass Product that passholder selects is less than the amount of the Pass Credit, and any remaining Pass Credit balance after the purchase of the 2022/2023 Pass Product is forfeit.
  11. Unused Pass Credits will expire when 2022/2023 Pass Products are no longer available for purchase.
  12. These Terms and the relationship between the Resort and the pass purchaser or pass holder will be governed by the laws of the state in which the Resort is located in the same manner as such laws are applied to agreements made, entered into, and performed entirely in the state in which the Resort is located.  All lawsuits or claims arising out of or relating to these Terms must be brought in the Federal or State courts located in the state in which the Resort is located.  We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum. 

Season Pass Refundable Pass Option

The Refundable Pass Option (RPO) provides you with the assurance of a full or partial refund as outlined below:

Some details about the Refundable Pass Option.

  • Without purchasing the Refundable Pass Option, passes are non-refundable under any circumstances.
  • The price of the Refundable Pass Option is $30 for individual pass holders or $90 for a family.
  • If you require to request a refund, we must receive your written request within the timescales outlined in the Refundable Pass Option Schedule. We will not accept a refund request after February 25, 2022 for 2021/22 passes.
  • The Refundable Pass Option is only available when purchased concurrently with your season pass.
  • SilverStar will refund the cost of the season pass (or portion of cost per the Refund Schedule):
    1. If you suffer an injury or sickness which prevents your participation in skiing or snowboarding.
    2. If your employer transfers you, making it necessary for you to move your residence outside a 200km radius of the resort. (Okanagan residents only)
      1. In the event of job relocation, include a letter from your employer within 15 days of notification, stating the location, date and length of relocation
    3. If your parent, spouse, or child is also a refundable pass holder and chooses to cease participation due to your injury or sickness, they are entitled to a refund. The refund is limited to one additional claimant.

The Refundable Pass Option does not cover:

  • non-participation caused by or contributed to by intentional self-injury.
  • non-participation due to emotional disorders or pre-existing conditions unless you are hospitalized.
  • non-participation due to normal pregnancy.
  • any injury or sickness that does not prevent the participation of skiing.
  • potential COVID-19 issues.

Some further points:

  • If you request a refund, we must receive your written request within 15 days of non-participation. Supporting documentation of refund eligibility must be submitted with the request. We will not accept refund requests after February 25, 2022.
  • Refund timelines are based on time of request, not date of injury/relocation.
  • When presenting your claim, please provide a cover letter of explanation, your seasons pass, and a medical certificate providing the date of the first medical treatment and prognosis, stating that you are unable to ski, and the length of time the illness or injury will prevent participation.·.
  • All refunds subject to SilverStar Ski Resort Ltd.’s discretion and approval.
  • SilverStar Ski Resort Ltd.’s interpretation of the above conditions is final.

 

Passes are non-refundable and non-transferrable unless the Refundable Pass Option is purchased. 

The refundable pass option provides you the assurance of a partial refund as outlined below:

Date RangeNo Days Skied1-4 Days Skied5-8 Days Skied9+ Days Skied
Until Dec 26100%100% (less $50.00)50%No refund
Dec 27 - Jan 2570%70% (less $50.00)35%No refund
Jan 26 - Feb 2440%40% (less $50.00)20%No refund
After Feb 25No refundNo refundNo refundNo refund
 
More details about the refundable pass option.
  • Without purchasing the refundable pass option, passes are non-refundable under any circumstances.
  • The price of the refundable option is $30 for individual pass holders or $90 for a family.
  • If you need to request a refund, we must receive your written request within the timescales outlines in the Refundable Pass option Schedule. We will not accept a refund request after February 25, 2022
  • The refundable pass option is only available when purchased concurrently with your Season Pass.
  • SilverStar will refund the cost of the Seasons Pass (or portion of cost per the Refund Schedule)
    • If you suffer an injury or sickness which prevents your participation in skiing or snowboarding.
    • If your employer transfers you, making it necessary to move your residence outside a 200km radius from the resort, provided that the date of transfer is at least 45 days after the purchase of the Season Pass. (Okanagan residents only)
    • If your parent, spouse, or child is also a refundable pass holder and chooses to cease participation due to your injury or sickness, he or she is entitled to a refund. The refund is limited to one additional claimant.
  • The refund option does not cover:
    • non-participation caused by or contributed to by intentional self-injury;
    • non-participation due to emotional disorders or pre-existing conditions unless you are hospitalized;
    • non-participation due to normal pregnancy;
    • or any injury or sickness that does not prevent the participation of skiing.
  • If you need to request a refund, we must receive your written request within 15 days of non-participation. We will not accept refund requests after Feb 25, 2022
  • Refund timelines are based on time of request not time of injury/relocation
  • When presenting your claim, please provide a cover letter of explanation, your seasons pass, and a medical certificate providing the date of the first medical treatment and prognosis, stating that you are unable to ski, and the length of time the illness or injury will prevent participation.
  • In the event of job relocation, include a letter from your employer within 15 days of notification, stating the location, date and length of relocation.
  • All refunds subject to SilverStar Ski Resort Ltd.’s discretion and approval.
  • SilverStar Ski Resort Ltd.’s interpretation of the above conditions is final.
More terms & conditions of your season pass
  • Season passes remain the property of SilverStar Mountain Resort Ltd. and may be revoked for misuse or violation of the 'Alpine Responsibility Code'.
  • Use of this pass by anyone other than the registered pass-holder, or alterations to the season pass will result in cancellation of that pass. 
  • Season passes are non-refundable and non-transferable. We may request identification to verify its validity.
  • We require new pass holders to show proof of age and address when picking up their passes, even if part of an existing family. 
  • All age category cut-off dates are as of the date of purchase.
  • Personal information you provide online is collected for the purpose of processing your season pass, sending information related to your season pass, promotional purposes, and for contact purposes in case of emergency. This information is collected for our internal use and will not be disclosed except as permitted or required by law.
  • You may learn more about our organization's Personal Information Protection by contacting our Personal Information Administrator at (250) 542-022

SilverStar Mountain Resort 2021/2022 COVID-19 Passholder Promise - In-Season COVID-19 Coverage - Terms & Conditions 2021/2022 Winter Season 

For the purpose of these 2021/2022 COVID-19 Passholder Promise In-Season COVID-19 Coverage Terms & Conditions (“Terms”), SilverStar Mountain Resort (“we”, “us” or “Resort”) pass products consist of the products listed below that throughout the 2021/2022 winter season provide either unlimited access to the Resort (“Season Pass Products”) or a limited number of days to access the Resort (“Frequency Products”). “Season Pass Products” and “Frequency Products” are referred to herein together as “Pass Products”.

 Pass Products are subject to the Terms below and are defined as follows: 

 “Season Pass Products” are those products that allow for unlimited access to the Resort on a seasonal basis and consist of the following: FOR EXAMPLE:

  • SilverStar Season Pass

 “Frequency Products” are those products that allow access to the Resort for a limited number of days and consist of the following: FOR EXAMPLE:

  • 4 Pack

 

Please read these Terms carefully.  There is no fee associated with this 2021/2022 COVID-19 Passholder Promise In-Season COVID-19 Coverage. Other than as expressly stated herein, all terms and conditions applicable to Pass Product purchases remain in full force and effect. 

  1. If there is a qualifying Resort Closure (defined below) and a Credit Trigger (defined below) occurs, amounts paid toward the purchase of a qualifying Pass Product (excluding vouchers, discounts or credits applied at the time of Pass Product purchase, if such voucher, discount or credit was issued due to a COVID-19 closure in the 2021/2022 winter season ) will be credited as described below toward the purchase of any qualifying Pass Product available for sale by Resort in the 2022/2023 winter season (a “Pass Credit”).  A holder of a Pass Product is entitled to a single Pass Credit. A Pass Credit for a Season Pass Product holder will be automatically available.  If a Pass Credit is owed to the holder of a Frequency Product as described below, then the holder must submit a written credit request on or before April 30, 2022 (a “Credit Request”).  The Credit Request must be made in writing and emailed to [email protected].  The Pass Credit amount will include any sales taxes paid for the Pass Product.  
  2. A “Resort Closure” is defined as the complete closure of the Resort solely due to or by reason of COVID-19, including, but not limited to, any order and/or declaration from any government or regulatory body related to epidemics or pandemics, including, without limitation, Covid-19, directly affecting the state or county, as applicable, in which Resort is located.  A “Credit Trigger” is defined as a Resort Closure that occurs 30 more days total throughout the Credit Window.  Cancellation, interruption, or abbreviation of the Credit Window for reasons other than those described in this section do not constitute a Credit Trigger and will not result in a Pass Credit.  Each Credit Trigger requires the Resort to have no services available, including, but not limited to, any service or access to which the Pass Product entitles the holder of the product such as uphill access via chairlift, tram, gondola, or other mechanical conveyance, access to base-area activities, and/or access to trail systems (collectively “Resort Services”) for the entire duration of Resort’s normal daily operating hours.  If any one Resort Service is available for all or part of the Resort’s normal daily operating hours (other than any food and beverage service), then the Resort is not considered closed.  If Resort is closed on any day or part of a day due to reasons other than those described in this section, including, but not limited to, high winds, lack of snow, avalanche, or any weather-related issue, that closure does not qualify as a Credit Trigger.  A Credit Trigger and Resort Closure apply only to days the Resort is normally scheduled for operations.  For clarity, nothing in these Terms is a commitment by Resort to keep any facilities, conveyances (including uphill access), services or amenities open for any particular period of time, and Resort reserves the right to close any of its services or amenities in its sole and absolute discretion at any time for any reason.  For further clarity, a Resort Closure does not apply in the event the holder of a Pass Product is prohibited from traveling to Resort during the winter season by order and/or declaration of any government or regulatory body related to epidemics or pandemics directly affecting the state or county, as applicable, in which passholder is a resident.   
  3. The “Credit Window” is the time period beginning on December 3, 2021, and ending on April 3, 2022, equating to 122 days, regardless of the target start and end dates of Resort’s 2021/2022 winter season.
  4. The amount of the Pass Credit is calculated as follows: 
    1. Season Pass Products: The number of days of the Resort Closure divided by the total number of days in the Credit Window multiplied by the amount paid for the Pass Product. The amount paid for the Pass Product will not include any voucher, discount or credit amounts used in the purchase of the Pass Product.
      1. Example 1:  Mary purchased a Season Pass Product for $1,000.  A Credit Trigger occurred resulting in a Resort Closure of 40 days.  The number of days in the Credit Window is 125.  Mary will receive a Pass Credit of $320 for a 2022/2023 Pass Product: (40/125)*$1000 = $320 credit.  
      2. Example 2:  Joan purchased a Season Pass Product for $600.  Joan used a voucher from the Resort equal to $100, which was applied when Joan purchased the Season Pass Product, so the cost of the Season Pass Product to Joan was $500.  A Credit Trigger occurred resulting in a Resort Closure of 30 days.  The number of days in the Credit Window is 125.  Joan will receive a Pass Credit of $120 for a 2022/2023 Pass Product: (30/125)*($600-$100) = $120.
    2. Frequency Products: A Pass Credit will be issued upon submission of a Credit Request made on or before April 30, 2022, if no part of the Frequency Product was used in the 2021/2022 season.  In such case, a full credit will be issued towards the purchase of a 2022/2023 Pass Product.  
      1. Example 1:  John purchased a Four Pack for $249.  A Credit Trigger occurred resulting in a Resort Closure of 32 days.  John did not use the Four Pack at all during the 2021/2022 season.  Upon request, John will receive a Pass Credit of $249 for a 2022/2023 Pass Product.  
      2. Example 2:  Brian purchased a Four Pack for $249.  A Credit Trigger occurred resulting in a Resort Closure of 40 days.  Brian used two days of the four associated with a Four Pack before the Resort Closure.  Brian will not receive a Pass Credit. 
  5. If a Credit Request is required for the applicable Pass Product and a Credit Request is not made on or before April 30, 2022, then the Pass Product is not eligible for a Pass Credit.
  6. All Pass Credits are final.  Once a Pass Credit is given for a Pass Product, the Pass Product is void and cannot be used, even if the Resort re-opens at any time during the Credit Window.
  7. The Pass Credit is non-transferable and will be applied to the account profile of the passholder whose name is associated with the applicable Pass Product.
  8. Passholder may use the Pass Credit to purchase any one pass product available for sale by Resort through the end of the 2022/2023 winter season (the “2022/2023 Pass Product”), at any time 2022/2023 Pass Products are available for sale.
  9. The passholder is responsible for any price differences that may occur based on then-current Pass Product pricing at the time the Pass Credit is used, including but not limited to, price increases as a result of a new winter season, passholder age, or ineligibility for certain discounts.
  10. The Pass Credit cannot be redeemed for cash value, no refunds or additional credits will be issued if the purchase price of the 2022/2023 Pass Product that passholder selects is less than the amount of the Pass Credit, and any remaining Pass Credit balance after the purchase of the 2022/2023 Pass Product is forfeit.
  11. Unused Pass Credits will expire when 2022/2023 Pass Products are no longer available for purchase.
  12. These Terms and the relationship between the Resort and the pass purchaser or pass holder will be governed by the laws of the state in which the Resort is located in the same manner as such laws are applied to agreements made, entered into, and performed entirely in the state in which the Resort is located.  All lawsuits or claims arising out of or relating to these Terms must be brought in the Federal or State courts located in the state in which the Resort is located.  We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum. 

 

SilverStar Mountain Resort 2021/2022 COVID-19 Passholder Promise - Rollover Credit - Terms & Conditions 2021/2022 Winter Season

 For the purpose of the 2021/2022 COVID-19 Passholder Promise Rollover Credit Terms & Conditions (these “Terms”), SilverStar Mountain Resort pass products consist of the following for the 2021/2022 winter season:  Unlimited Season Pass, Student Pass and 4 Pack Frequency product (“Pass Products”).  Please read these Terms carefully.  These Terms constitute a binding agreement between you, the purchaser of Pass Product(s), and [SilverStar Mountain Resort Ltd.] (“we”, “us” or “Resort”).  By purchasing Resort’s Pass Product(s), you agree to these Terms.

 SECTION 5 OF THESE TERMS INCLUDES A RELEASE BY YOU OF CERTAIN POTENTIAL CLAIMS AGAINST US.

  1. Unused Pass Products for the 2021/2022 winter season that are purchased in advance, either by payment in full or by payment plan, may be exchanged for credit toward the purchase of a 2022/2023 Pass Product of equal or greater value, provided a written notice of the request is submitted in accordance with these Terms (a “Credit Request”) on or before September 30, 2021 (the “Credit Request Deadline”).  A Credit Request must be made in writing by the purchaser of the Pass Product(s) via email to [email protected] or mail to the following mailing address (and postmarked on or before the Credit Request Deadline):  SilverStar Mountain Resort Season Pass Sales, 123 Shortt Street, SilverStar Mountain, V1B 3M1.  If a Credit Request is submitted in accordance with these Terms on or before the Credit Request Deadline, then any amounts paid toward the purchase of the Pass Product(s), excluding vouchers, discounts or credits applied at the time of purchase, may be used as credit toward the purchase of a 2022/2023 Pass Product. The passholder is responsible for any price differences that may occur based on then-current Pass Product pricing at the time the Pass Credit is used, including but not limited to, price increases as a result of a new winter season, passholder age, or ineligibility for certain discounts.
  2. Credits remaining after the purchase of a 2022/2023 Pass Product will be forfeit. A Credit Request for a Pass Products subject to a payment plan will cancel the Pass Product and the remainder of the payment plan. These Terms supersede any other terms and conditions regarding refunds, refundability and non-refundability of Pass Products.
  3. Credits Request cannot be made for Pass Products that have been used during the 2021/2022 winter season, even if a Credit Request is submitted in accordance with these Terms on or before the Credit Request Deadline.
  4. Credit Requests submitted after the Credit Request Deadline or for Resort pass and ticket products not listed in these Terms as a Pass Product will not be honored under these Terms.
  5. After the Credit Request Deadline, Pass Products are non-refundable and non-transferrable. Unless you enroll in our Refundable Pass Option (RPO) of which you can find out Terms and Conditions here.   
  6. If you choose to submit a Credit Request in accordance with these Terms on or before the Credit Request Deadline, you are hereby voluntarily and knowingly agreeing, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Resort, any of its parent companies, subsidiaries, affiliates and any of our or their respective officers, directors, employees, contractors, representatives, or agents (collectively, the “Resort Parties”) and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of (a) the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2021/2022 winter season, including claims you may have for any other or additional forms of refund, voucher, discount, credit, or compensation for your inability to use your Pass Products as a result of the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2021/2022 winter season, (b) your inability to use your Pass Products or (c) a violation of these Terms.  Submitting a Credit Request in accordance with these Terms on or before the Credit Request Deadline is your sole remedy against any of the Resort Parties in connection with the operation of, any failure to open or any closure (whether full or partial or early) of the Resort during the 2021/2022 winter season or your inability to use your Pass Products.

If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”  If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

  1. These Terms and the relationship between you and the Resort will be governed by the laws of the state in which the Resort is located in the same manner as such laws are applied to agreements made, entered into, and performed entirely in the state in which the Resort is located.  All lawsuits or claims arising out of or relating to these Terms must be brought in the Federal or State courts in the state in which the Resort is located.  We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum.

SilverStar Mountain Resort 2021/2022 COVID-19 Passholder Promise - In-Season COVID-19 Coverage - Terms & Conditions 2021/2022 Winter Season

 For the purpose of these 2021/2022 COVID-19 Passholder Promise In-Season COVID-19 Coverage Terms & Conditions (“Terms”), SilverStar Mountain Resort (“we”, “us” or “Resort”) pass products consist of the products listed below that throughout the 2021/2022 winter season provide either unlimited access to the Resort (“Season Pass Products”) or a limited number of days to access the Resort (“Frequency Products”). “Season Pass Products” and “Frequency Products”  are referred to herein together as “Pass Products”.

 Pass Products are subject to the Terms below and are defined as follows: 

 “Season Pass Products” are those products that allow for unlimited access to the Resort on a seasonal basis and consist of the following: FOR EXAMPLE:

  • SilverStar  Season Pass
  • Student Pass

 “Frequency Products” are those products that allow access to the Resort for a limited number of days and consist of the following: FOR EXAMPLE:

  • Four Pack

 

Please read these Terms carefully.  There is no fee associated with this 2021/2022 COVID-19 Passholder Promise In-Season COVID-19 Coverage. Other than as expressly stated herein, all terms and conditions applicable to Pass Product purchases remain in full force and effect. 

  1. If there is qualifying Resort Closure (defined below) and a Credit Trigger (defined below) occurs, amounts paid toward the purchase of a qualifying Pass Product, excluding vouchers, discounts or credits applied at the time of Pass Product purchase, if such voucher, discount or credit was issued due to a COVID-19 closure in the 2021/2022 winter season, will be credited as described below toward the purchase of any qualifying Pass Product available for sale by Resort in the 2021/2022 winter season (a “Pass Credit”).  A holder of a Pass Product is entitled to a single Pass Credit. A Pass Credit for a Season Pass Product holder will be automatically available.  If a Pass Credit is owed to the holder of a Frequency Product as described below, then the holder must submit a written credit request on or before April 30, 2022 (a “Credit Request”).  The Credit Request must be made in writing and emailed to [email protected].  The Pass Credit amount will include any sales taxes paid for the Pass Product.  
  2. A “Resort Closure” is defined as the complete closure of the Resort solely due to or by reason of COVID-19, including, but not limited to, any order and/or declaration from any government or regulatory body related to epidemics or pandemics, including, without limitation, Covid-19, directly affecting the state or county, as applicable, in which Resort is located.  A “Credit Trigger” is defined as a Resort Closure that occurs either for (a) 7 or more consecutive days at any time during the Credit Window (as defined below) or (b) 21 or more days total throughout the Credit Window.  Cancellation, interruption, or abbreviation of the Credit Window for reasons other than those described in this section do not constitute a Credit Trigger and will not result in a Pass Credit.  Each Credit Trigger requires the Resort to have no services available, including, but not limited to, any service or access to which the Pass Product entitles the holder of the product such as uphill access via chairlift, tram, gondola, or other mechanical conveyance, access to base-area activities, and/or access to trail systems (collectively “Resort Services”) for the entire duration of Resort’s normal daily operating hours.  If any one Resort Service is available for all or part of the Resort’s normal daily operating hours (other than any food and beverage service), then the Resort is not considered closed.  If Resort is closed on any day or part of a day due to reasons other than those described in this section, including, but not limited to, high winds, lack of snow, avalanche, or any weather-related issue, that closure does not qualify as a Credit Trigger.  A Credit Trigger and Resort Closure apply only to days the Resort is normally scheduled for operations.  For clarity, nothing in these Terms is a commitment by Resort to keep any facilities, conveyances (including uphill access), services or amenities open for any particular period of time, and Resort reserves the right to close any of its services or amenities in its sole and absolute discretion at any time for any reason.  For further clarity, a Resort Closure does not apply in the event the holder of a Pass Product is prohibited from traveling to Resort during the winter season by order and/or declaration of any government or regulatory body related to epidemics or pandemics directly affecting the state or county, as applicable, in which passholder is a resident.   
  3. The “Credit Window” is the time period beginning on December 4, 2021, and ending on April 3, 2022, regardless of the target start and end dates of Resort’s 2021/2022 winter season.
  4. The amount of the Pass Credit is calculated as follows: 
    1. Season Pass Products: The number of days of the Resort Closure divided by the total number of days in the Credit Window multiplied by the amount paid for the Pass Product. The amount paid for the Pass Product will not include any voucher, discount or credit amounts used in the purchase of the Pass Product.
      1. Example 1:  Mary purchased a Season Pass Product for $1,000.  A Credit Trigger occurred resulting in a Resort Closure of 40 days.  The number of days in the Credit Window is 125.  Mary will receive a Pass Credit of $320 for a 2022/2023 Pass Product: (40/125)*$1000 = $320 credit.  
      2. Example 2:  Joan purchased a Season Pass Product for $600.  Joan used a voucher from the Resort equal to $100, which was applied when Joan purchased the Season Pass Product, so the cost of the Season Pass Product to Joan was $500.  A Credit Trigger occurred resulting in a Resort Closure of 22 days.  The number of days in the Credit Window is 125.  Joan will receive a Pass Credit of $88 for a 2022/2023 Pass Product: (22/125)*($600-$100) = $88.
    2. Frequency Products: A Pass Credit will be issued upon submission of a Credit Request made on or before April 30, 2022, if no part of the Frequency Product was used in the 2021/2022 season.  In such case, a full credit will be issued towards the purchase of a 2022/2023 Pass Product.  
      1. Example 1:  John purchased a Four Pack for $249.  A Credit Trigger occurred resulting in a Resort Closure of 7 consecutive days.  John did not use the Four Pack at all during the 2021/2022 season.  Upon request, John will receive a Pass Credit of $249 for a 2022/2023 Pass Product.  
      2. Example 2:  Brian purchased a Four Pack for $249.  A Credit Trigger occurred resulting in a Resort Closure of 7 consecutive days.  Brian used two days of the four associated with a Four Pack before the Resort Closure.  Brian will not receive a Pass Credit. 
  5. If a Credit Request is required for the applicable Pass Product and a Credit Request is not made on or before April 30, 2022, then the Pass Product is not eligible for a Pass Credit.
  6. All Pass Credits are final.  Once a Pass Credit is given for a Pass Product, the Pass Product is void and cannot be used, even if the Resort re-opens at any time during the Credit Window.
  7. The Pass Credit is non-transferable and will be applied to the account profile of the passholder whose name is associated with the applicable Pass Product.
  8. Passholder may use the Pass Credit to purchase any one pass product available for sale by Resort through the end of the 2022/2023 winter season (the “2022/2023 Pass Product”), at any time 2022/2023 Pass Products are available for sale.
  9. The passholder is responsible for any price differences that may occur based on then-current Pass Product pricing at the time the Pass Credit is used, including but not limited to, price increases as a result of a new winter season, passholder age, or ineligibility for certain discounts.
  10. The Pass Credit cannot be redeemed for cash value, no refunds or additional credits will be issued if the purchase price of the 2022/2023 Pass Product that passholder selects is less than the amount of the Pass Credit, and any remaining Pass Credit balance after the purchase of the 2022/2023 Pass Product is forfeit.
  11. Unused Pass Credits will expire when 2022/2023 Pass Products are no longer available for purchase.
  12. These Terms and the relationship between the Resort and the pass purchaser or pass holder will be governed by the laws of the state in which the Resort is located in the same manner as such laws are applied to agreements made, entered into, and performed entirely in the state in which the Resort is located.  All lawsuits or claims arising out of or relating to these Terms must be brought in the Federal or State courts located in the state in which the Resort is located.  We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum. 

Season Pass Refundable Pass Option

The Refundable Pass Option (RPO) provides you with the assurance of a full or partial refund as outlined below:

 

Some details about the Refundable Pass Option.

  • Without purchasing the Refundable Pass Option, passes are non-refundable under any circumstances.
  • The price of the Refundable Pass Option is $30 for individual pass holders or $90 for a family.
  • If you require to request a refund, we must receive your written request within the timescales outlined in the Refundable Pass Option Schedule. We will not accept a refund request after February 25, 2022 for 2021/22 passes.
  • The Refundable Pass Option is only available when purchased concurrently with your season pass.
  • SilverStar will refund the cost of the season pass (or portion of cost per the Refund Schedule):

 

    1. If you suffer an injury or sickness which prevents your participation in skiing or snowboarding.
    2. If your employer transfers you, making it necessary for you to move your residence outside a 200km radius of the resort. (Okanagan residents only)
      1. In the event of job relocation, include a letter from your employer within 15 days of notification, stating the location, date and length of relocation
    3. If your parent, spouse, or child is also a refundable pass holder and chooses to cease participation due to your injury or sickness, they are entitled to a refund. The refund is limited to one additional claimant.

The Refundable Pass Option does not cover:

  • non-participation caused by or contributed to by intentional self-injury.
  • non-participation due to emotional disorders or pre-existing conditions unless you are hospitalized.
  • non-participation due to normal pregnancy.
  • any injury or sickness that does not prevent the participation of skiing.
  • potential COVID-19 issues.

Some further points:

  • If you request a refund, we must receive your written request within 15 days of non-participation. Supporting documentation of refund eligibility must be submitted with the request. We will not accept refund requests after February 25, 2022.
  • Refund timelines are based on time of request, not date of injury/relocation.
  • When presenting your claim, please provide a cover letter of explanation, your seasons pass, and a medical certificate providing the date of the first medical treatment and prognosis, stating that you are unable to ski, and the length of time the illness or injury will prevent participation.·.
  • All refunds subject to SilverStar Ski Resort Ltd.’s discretion and approval.
  • SilverStar Ski Resort Ltd.’s interpretation of the above conditions is final.

  • Tickets are non-refundable and non-transferrable.
  • All Pricing does not include 5% GST. 
  • Your ticket should be attached to your jacket or pants and on you at all times
  • Tot Tickets: Tots 5 & under ski FREE. Please stop by the village ticket office for their FREE ticket. All skiers and snowboarders must have a valid lift ticket.
  • Student Full-time: A valid student card from an accredited Canadian or U.S. College or University is required. 
  • My1Pass only applies to Full-Day Alpine Lift Tickets.
  • Inclusions: All regular full-day alpine tickets, and all regular multi-day alpine lift tickets include unlimited access to SilverStar snowshoeing trails, fat bike trails, Nordic trails, Tube Town Adventure Park and Brewer’s pond skating rink.

As a standard policy, SilverStar lift tickets are non-refundable and non-transferrable. However, there are modifications to this policy due to the impacts and circumstances surrounding COVID-19. We want to ensure all guests are able to purchase with confidence.

The following procedures will be in place for Alpine skiing and snowboarding day ticket cancellation/refunds for the Winter 2020-21 Season;

  1. If the ski area is fully closed for certain dates, guests with day tickets for those dates will receive a full refund
  2. If the ski area is open, but a documented and verifiable Government travel restriction and/or quarantine requirement prevents a guest from being able to travel to SilverStar, guests with day tickets will receive a full refund. Refunds must be requested within 7 days of ticket date or if a mandate is announced within 7 days of ticket date, within 48 hours of the announcement.
  3. If the ski area is open, but an individual cannot travel due to a COVID-19 related illness, we will evaluate the circumstances on a case-by-case basis.
  4. If the ski area is open, but the guest is unable to travel for any other reason, our standard policy applies and tickets are non-refundable and non-transferrable

The following types of Day Tickets and Multi-Day Tickets are not all-inclusive and do NOT include access to FREE upgrades, and will not include Night Skiing (excluding Night Tickets):

  • Tot tickets
  • Day Tickets purchased with Airmiles
  • Nordic only ticket Lift Access: Nordic tickets are valid at the following lifts, with a maximum of two lift rides per day: Silver Queen, Alpine Meadows, and Gondola.
  • Tubing only tickets
  • NIght Skiing lift tickets
  • Discover and beginner lift tickets: Access to Silver Queen chair, Discovery Zone carpet.
  • Snowpass Grade 4 & 5 Program / CSC Grade 4/5 passport
  • CSC corporate passes
  • CWSAA racer pass
  • Special event lift tickets (like discounted competitor tickets)
  • Public school program tickets

Please  click here

Summer Rental Bike Policy

  • All rentals must be paid in full at the time of booking.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved rentals are subject to a $20 Administration Fee.
  • All amendments within 48 hours of your reserved rental session will incur a $35 Administration Fee per rental.
  • No amendments or cancellations can be made on the day of your reserved rental. No refunds will be issued for cancellations within 48 hours of your reserved rental.
  • No refunds will be issued for missed rentals due to weather conditions.
  • Rentals are subject to a 5% GST.
  • Prices and programs are subject to change without notice.

  • All lessons must be paid in full at time of booking.
  • All amendments and cancellations with more than 48 hours notice of your reserved lessons are subject to a $20 administration fee.
  • All amendments within 48 hours of your reserved lesson will incur a $35.00 administration fee per lesson.
  • No refunds / amendments to your reserved lesson if advised on the day of the lesson.
  • No refunds will be issued for cancellations within 48hours of your reserved lesson.
  • No refunds will be issued for missed lessons due to weather conditions or illness.
  • Lessons are subject to a 5% GST. Prices and programs are subject to change without notice.

The following information regards to Early Bird Lesson vouchers, available exclusively to alpine season passholders. 

  • Between December 18, 2021 and January 2, 2022 inclusive, Early Bird Group lesson vouchers are valid for afternoon lessons only (subject to availability).
  • 1 Early Bird Voucher is valid for 1 regular Group Lesson. 
    (however, if you are purchasing the Early Bird Vouchers to use for Full Day Group Lessons we offer a very competitive rate for those Full Day Group Lessons therefore the Full Day Group Lesson may be a better option.  If in doubt please call Snowsports.  
  • Valid for Adult Group Lessons - Skiing Levels 1-5, Snowboarding Levels 1-5)
  • Lessons booked using Early Bird Group Lesson Vouchers must be pre-booked in advance and are subject to availability.
  • Early Bird Group Lesson Vouchers are not redeemable for cash and can only be used for group lessons.
  • Early Bird Group Lesson Vouchers must be booked and taken before March 31, 2022.
  • To purchase this product in person, visit or email our  Season Pass office during regular summer operating hours

  • All lesson / Daycare sessions must be paid in full at time of booking.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved lesson / daycare session are subject to a $20 administration fee.
  • All amendments within 48 hours of your reserved lesson / daycare session will incur a $35.00 administration fee per lesson / daycare.
  • No refunds / amendments to your reserved lesson / daycare if advised on the day of the lesson / daycare.
  • No refunds will be issued for cancelations within 48hours of your reserved lesson / daycare session.
  • No refunds will be issued for missed lesson / daycare session due to weather conditions or illness.
  • Lessons are subject to a 5% GST. Daycare sessions are GST exempt.Prices and programs are subject to change without notice.

  • All tours must be paid in full at the time of booking.
  • Minimum 8-10 people needed in order for tours to run.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved tour are subject to a $20 Administration Fee.
  • No amendments, cancellations or refunds within 48 hours of your reserved tour.
  • All tours with early seating’s need to meet minimum number requirements in order for the later tours to run.
  • Tours are subject to GST and Gratuity.
  • Prices and tours are subject to change without notice.
  • No refunds will be given for missed tours for any reason including weather

  • All tours must be paid in full at the time of booking.
  • Minimum 8-10 people needed in order for tours to run.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved tour are subject to a $20 Administration Fee.
  • No amendments, cancellations or refunds within 48 hours of your reserved tour.
  • All tours with early seating’s need to meet minimum number requirements in order for the later tours to run.
  • Tours are subject to GST and Gratuity.
  • Prices and tours are subject to change without notice.
  • No refunds will be given for missed tours for any reason including weather.

Summer

Summer Season Passes are non-transferable and non-refundable.

More terms & conditions of your Summer Season Pass 

  • Season Passes remain the property of SilverStar Mountain Resort Ltd. and may be revoked for misuse or violation of the 'Biker Responsibility Code'.
  • Use of this pass by anyone other than the registered pass-holder, or alterations to the season pass will result in cancellation of that pass.
  • Season Passes are non-refundable and non-transferable. We may request identification to verify its validity.
  • We require new pass holders to show proof of age and address when picking up their passes, even if part of an existing family.
  • All age category cut-off dates are as of the date of purchase.
  • Personal information you provide online is collected for the purpose of processing your season pass, sending information related to your season pass, promotional purposes, and for contact purposes in case of emergency. This information is collected for our internal use and will not be disclosed except as permitted or required by law.
  • You may learn more about our organization's Personal Information Protection by contacting our Personal Information Administrator at 250-558-6066

  • Tickets are non-refundable and non-transferrable.
  • All Pricing does not include 5% GST. 
  • Your ticket should be attached to your jacket or pants and on you at all times
  • Tot Tickets: Tots 5 & under bike FREE. Please stop by the village ticket office for their FREE ticket. All bikers must have a valid lift ticket.

  • All lesson/program sessions must be paid in full at time of booking.
  • All amendments and cancellations with more than 48 hours notice of your reserved lesson/program are subject to a $20 Administration Fee.
  • All amendments within 48 hours of your reserved lesson/program session will incur a $35 administration fee per lesson
  • No refunds will be issued for cancellations within 48 hours of your reserved lesson/program session.
  • No refunds will be issued for missed lesson/program sessions due to weather conditions
  • Prices and programs are subject to change without notice.

Summer Rental Bike Policy

  • All rentals must be paid in full at the time of booking.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved rentals are subject to a $20 Administration Fee.
  • All amendments within 48 hours of your reserved rental session will incur a $35 Administration Fee per rental.
  • No amendments or cancellations can be made on the day of your reserved rental. No refunds will be issued for cancellations within 48 hours of your reserved rental.
  • No refunds will be issued for missed rentals due to weather conditions.
  • Rentals are subject to a 5% GST.
  • Prices and programs are subject to change without notice.

  • All camping must be paid in full at the time of booking
  • All amendments and cancellations with 7 days or more of your camping arrival date are subject to a $20 administration fee
  • Stays a week or more are subject to a $100 cancellation fee
  • No Refunds / amendments less than 7 days of your camping arrival date
  • Maximum stay is 14 consecutive nights
  • Camping is subject to 5% GST