Terms and Conditions Refund & Cancellation Policies

Please see below for terms and conditions, refund and cancellation policies.

Summer

Summer Season Passes and Ride Cards are non-transferable and non-refundable.

Any unused days remaining on the Ride Card will expire at the end of the summer 2020 season and cannot be exchanged for cash or credit.

More terms & conditions of your Summer Season pass and Ride Card

  • Season passes and Ride cards remain the property of SilverStar Mountain Resort Ltd. and may be revoked for misuse or violation of the 'Alpine Responsibility Code'.
  • Use of this pass by anyone other than the registered pass-holder, or alterations to the season pass will result in cancellation of that pass.
  • Season passes and Ride Cards are non-refundable and non-transferable. We may request identification to verify its validity.
  • We require new pass holders to show proof of age and address when picking up their passes, even if part of an existing family.
  • All age category cut-off dates are as of the date of purchase.
  • Personal information you provide online is collected for the purpose of processing your season pass, sending information related to your season pass, promotional purposes, and for contact purposes in case of emergency. This information is collected for our internal use and will not be disclosed except as permitted or required by law.
  • You may learn more about our organization's Personal Information Protection by contacting our Personal Information Administrator at (250) 558-0224

  • All lesson/program sessions must be paid in full at time of booking.
  • All amendments and cancellations with more than 48 hours notice of your reserved lesson/program are subject to a $20 Administration Fee.
  • All amendments within 48 hours of your reserved lesson/program session will incur a $35 administration fee per lesson
  • No refunds will be issued for cancellations within 48 hours of your reserved lesson/program session.
  • No refunds will be issued for missed lesson/program sessions due to weather conditions
  • Prices and programs are subject to change without notice.

Summer Rental Bike Policy

  • All rentals must be paid in full at the time of booking.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved rentals are subject to a $20 Administration Fee.
  • All amendments within 48 hours of your reserved rental session will incur a $35 Administration Fee per rental.
  • No amendments or cancellations can be made on the day of your reserved rental. No refunds will be issued for cancellations within 48 hours of your reserved rental.
  • No refunds will be issued for missed rentals due to weather conditions.
  • Rentals are subject to a 5% GST.
  • Prices and programs are subject to change without notice.

Winter

For the purpose of these Terms & Conditions (these “Terms”), SilverStar pass products consist of the following for the 20/21 winter season (each, a “Season Product” and, collectively, “Season Products”): POW Pass and Season Pass. Please read these Terms carefully. These Terms constitute a binding agreement between you, the purchaser of a Season Product(s), and SilverStar Ski Resort LTD (“we”, “us” or “Resort”). By purchasing a Season Product(s), you agree to these Terms.

 

THESE TERMS INCLUDES A RELEASE BY YOU OF CERTAIN POTENTIAL CLAIMS AGAINST US.

 

1. Unused Season Products for the 2020/21 winter season that are purchased in advance, either by payment in full or by payment plan, are fully refundable provided a written notice of cancellation is submitted in accordance with these Terms on or before December 1, 2020 (a “Cancellation Request”). A Cancellation Request must be made in writing by the purchaser of the Season Product(s) and either emailed to [email protected] or mailed to the following mailing address (and postmarked on or before December 1, 2020: PO Box 3002, SilverStar Mountain, BC, V1B 3M1. If a Cancellation Request is submitted in accordance with these Terms on or before December 1, 2020, then any amounts paid toward the purchase of the Season Product(s), excluding vouchers, discounts or credits applied at the time of purchase, will be refunded to the original payment method. These Terms supersede any other terms and conditions regarding refunds, refundability and non-refundability of Season Products.

 

2. Refunds are not available for Season Products that have been used during the 20/21 winter season even if a Cancellation Request is submitted in accordance with these Terms on or before December 1, 2020. Exception would be under the terms of the pre-purchased Refundable Pass Option.

 

3. Cancellation Requests for Season Products submitted on or after December 2, 2020 will not be honored under these Terms.

 

4. After December 1, 2020, Season Products are non-refundable and non-transferrable unless the Season Products are enrolled in the Refundable Pass Option program (see below for details).

 

5. If you choose to submit a Cancellation Request in accordance with these Terms on or before December 1, 2020, you are hereby voluntarily and knowingly agreeing, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Resort, any of its parent companies, subsidiaries, affiliates and any of our or their respective officers, directors, employees, contractors, representatives, or agents (collectively, the “Resort Parties”) and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of (a) the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/2021 winter season, including claims you may have for any other or additional forms of refund, voucher, discount, credit, or compensation for your inability to use your Season Product(s) as a result of the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/2021 winter season, (b) your

inability to use your Season Product(s) or (c) a violation of these Terms. Submitting a Cancellation Request in accordance with these Terms on or before December 1, 2020 is your sole remedy against any of the Resort Parties in connection with the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/2021 winter season or your inability to use your Season Product(s).

 

If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

 

6. These Terms and the relationship between us will be governed by the laws of the Province of British Columbia in the same manner as such laws are applied to agreements made, entered into, and performed entirely in British Columbia. All lawsuits or claims arising out of or relating to these Terms must be brought in the Federal or Provincial courts located in the Province of British Columbia. We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum.

 

The refundable pass option provides you the assurance of a partial refund as outlined below:

Date RangeNo Days Skied1-4 Days Skied5-8 Days Skied9+ Days Skied
Until Dec 26100%100% (less $50.00)50%No refund
Dec 27 - Jan 2570%70% (less $50.00)35%No refund
Jan 26 - Feb 2440%40% (less $50.00)20%No refund
After Feb 25No refundNo refundNo refundNo refund

 

More details about the refundable pass option.

· Without purchasing the refundable pass option, passes are non-refundable under any circumstances.

· The price of the refundable option is $25 for individual pass holders or $75 for a family.

· If you need to request a refund, we must receive your written request within the timescales outlines in the Refundable Pass option Schedule. We will not accept a refund request after February 25th 2021 for 20/21 passes.

· The refundable pass option is only available when purchased concurrently with your seasons pass.

· SilverStar will refund the cost of the seasons pass (or portion of cost per the Refund Schedule)

  • if you suffer an injury or sickness which prevents your participation in skiing or snowboarding.
  • if your employer transfers you, making it necessary to move your residence outside a 200km radius from the resort, provided that the date of transfer is at least 45 days after the purchase of the seasons pass. (Okanagan residents only)
  • If your parent, spouse, or child is also a refundable pass holder and chooses to cease participation due to your injury or sickness, he or she is entitled to a refund. The refund is limited to one additional claimant.

· The refund option does not cover:

  • non-participation caused by or contributed to by intentional self-injury;
  • non-participation due to emotional disorders or pre-existing conditions unless you are hospitalized;
  • non-participation due to normal pregnancy;
  • any injury or sickness that does not prevent the participation of skiing;
  • Potential COVID-19 issues are not covered by RPO.

· If you need to request a refund, we must receive your written request within 15 days of non-participation. Supporting documentation of refund eligibility must be submitted with the request. We will not accept refund requests after Feb 25, 2021.

· Refund timelines are based on time of request not date of injury/relocation.

· When presenting your claim, please provide a cover letter of explanation, your seasons pass, and a medical certificate providing the date of the first medical treatment and prognosis, stating that you are unable to ski, and the length of time the illness or injury will prevent participation.

· In the event of job relocation, include a letter from your employer within 15 days of notification, stating the location, date and length of relocation.

· All refunds subject to SilverStar Ski Resort Ltd.’s discretion and approval.

· SilverStar Ski Resort Ltd.’s interpretation of the above conditions is final.

More terms & conditions of your season pass

  • Season passes remain the property of SilverStar Mountain Resort Ltd. and may be revoked for misuse or violation of the 'Alpine Responsibility Code'.
  • Use of this pass by anyone other than the registered pass-holder, or alterations to the season pass will result in cancellation of that pass.
  • Season passes are non-refundable and non-transferable. We may request identification to verify its validity.
  • We require new pass holders to show proof of age and address when picking up their passes, even if part of an existing family.
  • All age category cut-off dates are as of the date of purchase.
  • Personal information you provide online is collected for the purpose of processing your season pass, sending information related to your season pass, promotional purposes, and for contact purposes in case of emergency. This information is collected for our internal use and will not be disclosed except as permitted or required by law.
  • You may learn more about our organization's Personal Information Protection by contacting our Personal Information Administrator at (250) 558-0224

 

PASS PRODUCT PAYMENT PLAN AUTOMATIC CREDIT CARD BILLING AGREEMENT - TERMS & CONDITIONS

By making a down payment, I understand, acknowledge and agree that I am enrolling in the SilverStar Mountain Resort installment payment plan and I am committing to buy the Season Pass product(s) and

associated pass add-ons, if any, within this transaction for the 2020/2021 season. I UNDERSTAND THAT (1) IF I CANCEL ANY OF THE SEASON PASS PRODUCT(S) OR PASS ADD-ONS WITHIN THIS TRANSACTION AT ANY TIME PRIOR TO THE FINAL PAYMENT, THEN I AM RELEASED FROM MAKING ANY ADDITIONAL PAYMENTS AND (2) IF A CANCELLATION REQUEST IS MADE IN WRITING ON OR BEFORE DECEMBER 1, 2020 AND MY PASS IS UNUSED, THEN ALL AMOUNTS ALREADY PAID, EXCLUDING VOUCHERS, DISCOUNTS OR CREDITS, WILL BE REFUNDED IN FULL. Cancellation requests made on or after December 1, 2020 will forfeit all funds already paid prior to the cancellation date, including the down payment and any installment payments already made. Cancellation requests must be made in writing and either emailed to [email protected] or mailed to the following mailing address (and postmarked on or before December 1, 2020): PO Box 3002, SilverStar Mountain, BC, V1B 3M1. I agree and authorize Powdr-SIlverStar Ski Resort Ltd. to automatically charge my credit card provided in connection with the purchase of my Season Pass product(s). I acknowledge that a signature will not be required for charges made using the credit card on file. The initial deposit is due at the time of enrollment. The balance will be automatically charged to my credit card in set monthly payments on or about the 1st day of each month commencing at time of purchase in 2020 and with the final payment in December 2020. The monthly payment amounts may vary slightly to reflect the full purchase price of the Season Pass product(s).

It is my responsibility to update my account with SIlverStar Mountain Resort with any changes to my credit card information, including, but not limited to, credit card numbers, expiration dates and names of credit card holders. Failure to report changes to my credit card information will result in suspension of this Automatic Credit Card Billing Agreement (this “Agreement”) and, unless rectified within fourteen (14) days of notice of automatic charge failure, will be considered a request for cancellation of this Agreement and will be subject to the terms and conditions of cancellation outlined above. You may update your credit card information by signing in to your SilverStar Mountain Resort account if you have purchased online previously, or if you have not then by contacting Guest Services at 250-558-6083 – for compliance reasons, please do not email us your credit card information.

For the purpose of these Terms & Conditions (these “Terms”), SilverStar pass products consist of the following for the 20/21 winter season (each, a “Season Product” and, collectively, “Season Products”): POW Pass and Season Pass. Please read these Terms carefully. These Terms constitute a binding agreement between you, the purchaser of a Season Product(s), and SilverStar Ski Resort LTD (“we”, “us” or “Resort”). By purchasing a Season Product(s), you agree to these Terms.

 

THESE TERMS INCLUDES A RELEASE BY YOU OF CERTAIN POTENTIAL CLAIMS AGAINST US.

 

1. Unused Season Products for the 2020/21 winter season that are purchased in advance, either by payment in full or by payment plan, are fully refundable provided a written notice of cancellation is submitted in accordance with these Terms on or before December 1, 2020 (a “Cancellation Request”). A Cancellation Request must be made in writing by the purchaser of the Season Product(s) and either emailed to [email protected] or mailed to the following mailing address (and postmarked on or before December 1, 2020: PO Box 3002, SilverStar Mountain, BC, V1B 3M1. If a Cancellation Request is submitted in accordance with these Terms on or before December 1, 2020, then any amounts paid toward the purchase of the Season Product(s), excluding vouchers, discounts or credits applied at the time of purchase, will be refunded to the original payment method. These Terms supersede any other terms and conditions regarding refunds, refundability and non-refundability of Season Products.

 

2. Refunds are not available for Season Products that have been used during the 20/21 winter season even if a Cancellation Request is submitted in accordance with these Terms on or before December 1, 2020. 

 

3. Cancellation Requests for Season Products submitted on or after December 2, 2020 will not be honored under these Terms.

 

4. After December 1, 2020, Season Products are non-refundable and non-transferrable.

 

5. If you choose to submit a Cancellation Request in accordance with these Terms on or before December 1, 2020, you are hereby voluntarily and knowingly agreeing, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Resort, any of its parent companies, subsidiaries, affiliates and any of our or their respective officers, directors, employees, contractors, representatives, or agents (collectively, the “Resort Parties”) and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of (a) the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/2021 winter season, including claims you may have for any other or additional forms of refund, voucher, discount, credit, or compensation for your inability to use your Season Product(s) as a result of the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/2021 winter season, (b) your

inability to use your Season Product(s) or (c) a violation of these Terms. Submitting a Cancellation Request in accordance with these Terms on or before December 1, 2020 is your sole remedy against any of the Resort Parties in connection with the operation of, any failure to open or any closure (whether full or partial or early) of Resort during the 2020/2021 winter season or your inability to use your Season Product(s).

 

If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

 

6. These Terms and the relationship between us will be governed by the laws of the Province of British Columbia in the same manner as such laws are applied to agreements made, entered into, and performed entirely in British Columbia. All lawsuits or claims arising out of or relating to these Terms must be brought in the Federal or Provincial courts located in the Province of British Columbia. We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum.

 

More terms & conditions of your pass

  • Passes remain the property of SilverStar Mountain Resort Ltd. and may be revoked for misuse or violation of the 'Alpine Responsibility Code'.
  • Use of this pass by anyone other than the registered pass-holder, or alterations to the pass will result in cancellation of that pass.
  • Passes are non-refundable and non-transferable. We may request identification to verify its validity.
  • We require new pass holders to show proof of age and address when picking up their passes, even if part of an existing family.
  • All age category cut-off dates are as of the date of purchase.
  • Personal information you provide online is collected for the purpose of processing your pass, sending information related to your  pass, promotional purposes, and for contact purposes in case of emergency. This information is collected for our internal use and will not be disclosed except as permitted or required by law.
  • You may learn more about our organization's Personal Information Protection by contacting our Personal Information Administrator at (250) 558-0224

Summer Season Passes and Ride Cards are non-transferable and non-refundable.

Any unused days remaining on the Ride Card will expire at the end of the summer 2020 season and cannot be exchanged for cash or credit.

More terms & conditions of your Summer Season pass and Ride Card

  • Season passes and Ride cards remain the property of SilverStar Mountain Resort Ltd. and may be revoked for misuse or violation of the 'Alpine Responsibility Code'.
  • Use of this pass by anyone other than the registered pass-holder, or alterations to the season pass will result in cancellation of that pass.
  • Season passes and Ride Cards are non-refundable and non-transferable. We may request identification to verify its validity.
  • We require new pass holders to show proof of age and address when picking up their passes, even if part of an existing family.
  • All age category cut-off dates are as of the date of purchase.
  • Personal information you provide online is collected for the purpose of processing your season pass, sending information related to your season pass, promotional purposes, and for contact purposes in case of emergency. This information is collected for our internal use and will not be disclosed except as permitted or required by law.
  • You may learn more about our organization's Personal Information Protection by contacting our Personal Information Administrator at (250) 558-0224

  • Tickets are non-refundable and non-transferrable.
  • All Pricing does not include 5% GST. 
  • Your ticket should be attached to your jacket or pants and on you at all times
  • Canadan Lift Pass tickets cannot be redeemed during Peak Season Dates.
  • Tot Tickets: Tots 5 & under ski FREE. Please stop by the village ticket office for their FREE ticket. All skiers and snowboarders must have a valid lift ticket.
  • Student Full-time: A valid student card from an accredited Canadian or U.S. College or University is required. 
  • My1Pass only applies to Full-Day Alpine Lift Tickets.
  • Inclusions: All regular full-day alpine tickets, and all regular multi-day alpine lift tickets include unlimited access to SilverStar snowshoeing trails, fat bike trails, Nordic trails, Tube Town Adventure Park and Brewer’s pond skating rink.

The following types of Day Tickets and Multi-Day Tickets are not all-inclusive and do NOT include access to FREE upgrades, and will not include Night Skiing (excluding Night Tickets):

  • Tot tickets
  • Day Tickets purchased with Airmiles
  • Nordic only ticket Lift Access: Nordic tickets are valid at the following lifts, with a maximum of two lift rides per day: Silver Queen, Alpine Meadows, and Gondola.
  • Tubing only tickets
  • NIght Skiing lift tickets
  • Discover and beginner lift tickets: Access to Silver Queen chair, Discovery Zone carpet.
  • Snowpass Grade 4 & 5 Program / CSC Grade 4/5 passport
  • CSC corporate passes
  • CWSAA racer pass
  • Special event lift tickets (like discounted competitor tickets)
  • Public school program tickets

  • All lesson/program sessions must be paid in full at time of booking.
  • All amendments and cancellations with more than 48 hours notice of your reserved lesson/program are subject to a $20 Administration Fee.
  • All amendments within 48 hours of your reserved lesson/program session will incur a $35 administration fee per lesson
  • No refunds will be issued for cancellations within 48 hours of your reserved lesson/program session.
  • No refunds will be issued for missed lesson/program sessions due to weather conditions
  • Prices and programs are subject to change without notice.

Summer Rental Bike Policy

  • All rentals must be paid in full at the time of booking.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved rentals are subject to a $20 Administration Fee.
  • All amendments within 48 hours of your reserved rental session will incur a $35 Administration Fee per rental.
  • No amendments or cancellations can be made on the day of your reserved rental. No refunds will be issued for cancellations within 48 hours of your reserved rental.
  • No refunds will be issued for missed rentals due to weather conditions.
  • Rentals are subject to a 5% GST.
  • Prices and programs are subject to change without notice.

  • All lesson / Daycare sessions must be paid in full at time of booking.
  • All amendments and cancellations with more than 48 hours notice of your reserved lesson / daycare session are subject to a $20 administration fee.
  • All amendments within 48 hours of your reserved lesson / daycare session will incur a $35.00 administration fee per lesson / daycare.
  • No refunds / amendments to your reserved lesson / daycare if advised on the day of the lesson / daycare.
  • No refunds will be issued for cancellations within 48hours of your reserved lesson / daycare session.
  • No refunds will be issued for missed lesson / daycare session due to weather conditions or illness.
  • Lessons are subject to a 5% GST. Daycare sessions are GST exempt. Prices and programs are subject to change without notice.

The following information regards to Early Bird Lesson vouchers, available exclusively to alpine season passholders. 

  • Between December 21, 2020 and January 5, 2021 Early Bird Group lesson vouchers are valid for afternoon lessons only (subject to availability).
  • 1 Early Bird Voucher is valid for 1 regular Group Lesson. (Valid for Adventure Centre Group Lessons; however, if you are purchasing the Early Bird Vouchers to use for Full Day Group Lessons we offer a very competitive rate for those Full Day Group Lessons therefore the Full Day Group Lesson may be a better option.  If in doubt please call Snowsports.  Valid for Adult Group Lessons - Skiing Levels 1-5, Snowboarding Levels 1-5)
  • Lessons booked using Early Bird Group Lesson Vouchers must be pre-booked in advance and are subject to availability.
  • Early Bird Group Lesson Vouchers are not redeemable for cash and can only be used for group lessons.
  • Early Bird Group Lesson Vouchers must be booked and taken before March 22, 2021.
  • To purchase this product in person, visit our Season Pass office during regular summer operating hours, or at our Winter Season Pass Sale in the community.

  • All lesson / Daycare sessions must be paid in full at time of booking.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved lesson / daycare session are subject to a $20 administration fee.
  • All amendments within 48 hours of your reserved lesson / daycare session will incur a $35.00 administration fee per lesson / daycare.
  • No refunds / amendments to your reserved lesson / daycare if advised on the day of the lesson / daycare.
  • No refunds will be issued for cancelations within 48hours of your reserved lesson / daycare session.
  • No refunds will be issued for missed lesson / daycare session due to weather conditions or illness.
  • Lessons are subject to a 5% GST. Daycare sessions are GST exempt.Prices and programs are subject to change without notice.

  • All tours must be paid in full at the time of booking.
  • Minimum 8-10 people needed in order for tours to run.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved tour are subject to a $20 Administration Fee.
  • No amendments, cancellations or refunds within 48 hours of your reserved tour.
  • All tours with early seating’s need to meet minimum number requirements in order for the later tours to run.
  • Tours are subject to GST and Gratuity.
  • Prices and tours are subject to change without notice.
  • No refunds will be given for missed tours for any reason including weather

  • All tours must be paid in full at the time of booking.
  • Minimum 8-10 people needed in order for tours to run.
  • All amendments and cancellations with more than 48 hours’ notice of your reserved tour are subject to a $20 Administration Fee.
  • No amendments, cancellations or refunds within 48 hours of your reserved tour.
  • All tours with early seating’s need to meet minimum number requirements in order for the later tours to run.
  • Tours are subject to GST and Gratuity.
  • Prices and tours are subject to change without notice.
  • No refunds will be given for missed tours for any reason including weather.