Operational changes due to COVID-19 Health and Safety

SilverStar’s goal is, and continues to be, to keep employees, guests and the local community safe in the midst of the COVID-19 public crisis. SilverStar Mountain Resort has implemented a number of changes to the operating procedures and will continue to follow the advice and guidance of federal and provincial officials and health agencies.

We’ve modified our amenities and operations to enhance the safety and health precautions for both our guests and staff. Please review the following sections to see what has changed in each area of your journey at SilverStar. 

Letter from our GM

Your modified experience at SilverStar.

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Detailed changes

We will be implementing a SilverStar Service promise on your lodging booking so you can book with confidence. To enhance our cleanliness we will put 48 hour hold on each room after guests leave after which each room will be treated with a ULV disinfectant fogger and all linens and touch points will be thoroughly cleaned. In addition, there will be new protocols to minimize guest contact through streamlined check in and out procedures. There will be no in room housekeeping services during the stay but items can be requested and will be delivered as needed.

All our vacuums are equipped with a HEPA filtration system that captures 99.9% of airborne particles.

Social distancing measures including floor decals and signage.


Cancellation details for SilverStar holidays:

Should you need to cancel your holiday due to Government of Canada restrictions or your home country
government restrictions, a full refund* will be given back to you on your accommodation package booked
with SilverStar Holidays up to 15 days prior to arrival.


*A full refund will include any accommodation portion, daily lift tickets, lessons, rentals and transfers booked with SilverStar Holidays. For the Holiday period of December 18, 2020 to January 4, 2021 a 30 day prior to your arrival cancellation policy will apply. Please see other cancellation policies for Season Passes and POW passes.

Information coming soon.

Further details regarding day tickets will be released in November.  There will be limits on select days and there will be times where there are no single day lift tickets available to reduce crowds and enable appropriate physical distancing.


Elevate Spa will be open 4 days per week (Thursday through Sunday) with all facilities available. Advance reservations required. 

Learn more

There will be very limited events this year that meet crowd limit protocols. All SilverStar signature events (OTH downhill, Light up, NYE fireworks, SEISMIC) have all been cancelled

Throughout the summer, facial coverings were a requirement for all SilverStar staff, and facial coverings will be required for BOTH staff and guests in all indoor spaces, except when seated to eat or drink, and outdoors when 2 meters of physical distance cannot be maintained. Whether you are riding a shuttle, waiting in a lift line, loading and riding one of our chairlifts, or entering our facilities, you will be required to wear a face covering. We believe this is an essential first step that we can all take to ensure a safe experience at SilverStar.

Fat Bike and Snowshoe trails will be maintained but due to daily volume restrictions day tickets or rentals will not be available for these activities. Trails can be accessed by One Pass holders with their own equipment. No rentals or single day tickets will be available

Will be in operation with Covid protocols in effect. 

Physical distancing in lift queues occurs organically due to the length of skis and snowboards and guests will notice additional spacing measures, including extended maze designs, more lateral spacing and increased signage, to further ensure a consistent flow of appropriately spaced traffic. Guests will self-group and load chairlifts with their traveling party. Lift attendants will not require guests to ride a chairlift with people they do not know. High-capacity chairlifts and closed cabin carriers may be the exception, and may be loaded in a way that allows for physical distancing.

Gondola cabins will be disinfected with each new rider and chairs will be disinfected daily or ongoing if snowing

We will actively be encouraging guests to use our other lifts to avoid lines and crowding at the Comet. 

We will be adapting this program and no longer do mountain tours as in previous years. A mountain host will be in the village daily helping guests with their day

Due to capacity restrictions night skiing will not be available for the 2020/21 season

Nordic trails will be maintained as usual and cabins will be available with social distancing in effect. Parking will be limited therefore capacity will be limited. For opening weekend of both Nordic and alpine trails will be restricted to passholders and multi day ticket holders staying in resort. Information about when day ticket holders can access the trails will be announced at a later date. Due to additional COVID constraints, SLNC and Silverstar will not be selling the Dual Area Season Passes or Dual Area Day Tickets for the 2020-21 season

Delivery from Red Antler will be available to Snowbird, Vance Creek, Chilcoot, Silver Creek and Lord Aberdeen

Grocery delivery is available through Save on Foods and Butcher Boys

Due to size of venue and inability to social distance Paradise camp dinner tours and SilverGrill will not operate this winter

For the remainder of our resort offerings, such as rental, retail, and transportation, we will operate within all interior health regulatory guidelines for those industries. We will also offer a new rental experience so that guests can continue to obtain rental equipment.

The “brown bag” area where guests could bring their own lunch will no longer be available in the basement of town hall. The location will be relocated to additional spaces available: Conference centre in Chilcoot lodge, downstairs at NATC and Brewers Pond

Weather permitting, SilverStar will open for the 2020/21 ski season on Friday, December 4. Nordic trails will open on November 28 with only limited access to facilities.  We’re confident that starting our season later than we have historically opened, with more  acreage and lifts open, will help guests spread out and maintain appropriate distance while also providing a higher quality on-snow experience from day one of the season. We anticipate being open for Season Pass holders only on opening day and for a period of time as we assess operations and capacity limits. Information about when day ticket holders can access the mountain will be announced at a later date.  

We will implement an online parking reservation system. This means that whether you’re a season pass holder coming for a few powder-day laps or a family looking to enjoy a day on snow together, you will need to let us know you’re coming. Our goal has always been, and will continue to be, to provide our guests with a seamless SilverStar experience, which is why we are implementing this system proactively to help us track and manage volume and ensure a safe overall experience. The system will help reduce crowds on peak days and enable appropriate physical distancing. We plan to share more details on how this will work in the coming weeks.

To ensure we can effectively manage volume to enable appropriate physical distancing we will limit the quantity of POW passes and MY1 season passes available. After we have sold all POW and Unlimited MY1 season passes there will be a Limited MY1 season pass available for purchase. This pass will give the same perks and benefits as the Unlimited MY1 season pass but will have some blackout days through the season. As we share these details with you today, we realize questions may arise over the coming weeks and we will provide further details as they are finalized. 

We want to remind all Passholders that they continue to be covered by the SilverStar  Passholder Promise, which includes flexible payment options, full refunds before December 1st, and In-Season COVID-19 coverage.

We have increased the availability of sanitation stations, increased facility cleaning frequency and added new signage around the resort. We will continue to uphold the highest standards of sanitization and have expanded our SilverStar COVID-19 protocols to keep our staff and guests safe. This includes requiring staff to complete DAILY online wellness questionnaire prior to arrival at work and staying home if not feeling well. While we’re doing our best to hold ourselves accountable to ensure a consistent and robust ski experience, we ask guests also do their part. We urge you to become familiar with Interior Health and Provincial guidelines to stop the spread and to “Be Kind, Be Calm and Be Safe” in order to help us keep our guests, staff and community safe. 

Due to COVID restrictions on space we will not be providing seasonal lockers

Pond will be open and maintained weather permitting. There will be limits on capacity and tickets will only be available in advance online or you can access using your MY 1 PASS 

The Salmon Arm and Kelowna shuttles will not be operating this season

We will also offer a pre book only rental experience so that guests can continue to safely obtain rental equipment. We will also have more space available by expanding our rental shop to ensure social distancing during the experience and increase the efficiency of equipment pick up

More information to come

Available upon request directly via the operators

For the 2020/21 Season we will only be offering small bubble private lessons for up to four family members or social groups. There will be no regular group lessons or multi-week programs including the Rippers Program for children nor will Daycare be available.

Passholders and day visitors will be able to pick up passes and tickets without coming to the ticket window. For guests booking season passes, they will be mailed out to them (Please select "mail out" during buying process. If you have already purchased your pass but wish for it to be mailed out please email [email protected] with your request). For tickets there will be a kiosk in the resort base areas for in person on site ticket pickup, and those in SilverStar holiday lodging properties will have tickets delivered in advance of their arrival

Due to daily on mountain limits, Tube Town will have limited hours and will not operate 7 days a week. Tickets will only be available in limited quantity and parking will be restricted - or you can access using your My1 Pass

Please note: We will continue to monitor and update these practices using the guidelines set out by the Government and health experts. 

Covid-19 Updates Stay updated

For any updates or changes to operarations regarding COVID-19 please refer to our COVID-19 Updates page.

Contact us Need Help?

Contact our friendly staff on 1-800-663-4431 or 250-558-6083 or email your enquiry to [email protected]