Operational changes due to COVID-19 Health and Safety

Know before you go

SilverStar supports BC's Provincial Health orders and recommendations, and we strongly encourage our guests to know and follow the current guidelines. More information on the latest Provincial Health orders can be found  here

Please note:  Face coverings are required in every part of our operation without exception for all guests 3 and over. If a guest is unable or unwilling to wear a face covering, the guest will not be allowed access in order to limit the risk of COVID-19 exposure to other guests and employees. No Mask:  No lift, no service For more information on our policy please see FAQ on face coverings below. 

Your modified experience at SilverStar.

SilverStar’s goal is, and continues to be, to keep employees, guests and the local community safe in the midst of the COVID-19 public crisis. SilverStar Mountain Resort has implemented a number of changes to the operating procedures and will continue to follow the advice and guidance of federal and provincial officials and health agencies.

To enlarge graphic CLICK HERE

Letter from our GM

We’ve modified our amenities and operations to enhance the safety and health precautions for both our guests and staff. Please review the following sections to see what has changed in each area of your journey at SilverStar.

Detailed changes

Physical distancing in lift queues occurs organically due to the length of skis and snowboards and guests will notice additional spacing measures, including extended maze designs, more lateral spacing between line ups and increased signage, to further ensure a consistent flow of appropriately spaced traffic. Guests will self-group in their bubbles (cohorts) and load chairlifts with their traveling party. Lift attendants will not require guests to ride a chairlift with people they do not know. High-capacity chairlifts and closed cabin carriers may be the exception, and may be loaded in a way that allows for physical distancing.

Gondola cabins and lifts are sprayed by a third party group named Integral Services Group. They provide a periodic application of Aegis Antimicrobial coating for all surfaces on the gondola cabins and chairs. In addition, additional daily cleansing measures are in place.  For more information on the application visit here. 

We will actively advise lift line wait times so guests use other lifts to avoid lines and crowding at busier lifts. 

Specific Lift Protocols 

Comet Chair:  Load as a bubble (cohort) up to 6. For singles a max of 3 per chair.A party of 2 may be asked to add in single but only with permission. Cohorts of 3 or 4 will have no singles added

Gondola: Load as a bubble (cohort) up to 8.  For singles a max of 3 per gondola. No singles added to cohort groups

Powder Gulch: Load as a bubble (cohort) up to 4. For singles a max 2 per chair. A  party of 2 may be asked to add a single but only with permission. Cohorts of 3 will not have a single

SilverWoods: Load as a bubble (cohort) up to 4. For singles a max 2 per chair. A  party of 2 may be asked to add a single but only with permission. Cohorts of 3 will not have a single. 

Silver Queen: Load as a bubble up to 4, max 2 singles. No singles will be added to cohorts. Solo riders allowed

Alpine Meadows: Load as a bubble up to 4, max 2 singles. No singles will be added to cohorts. Solo riders allowed

Home Run T-Bar: Load as a bubble up to 2, max 1 single. Singles will not ride together. Solo Riders allowed

At the lift loading areas, its assumed (and signed)  that those that enter through the singles line are consenting to be grouped and ride with others. If a single wants to ride alone, they should be entering the regular line.


A face covering will be required in lift lines, while riding chairlifts, within the village when within a 2 meter physical distance of other guests or staff, and any time you're not seated while visiting outdoor/indoor dining facilities. When indoors at SilverStar Resort facilities, guests are asked to wear a double-layered face mask that covers your nose and mouth.

Are you allowing neck gaiters/buffs?

The type of face covering a guest may wear includes a cloth neck gaiter or other type of material that completely covers a person’s mouth and nose. When indoors at SilverStar Resort facilities, guests are asked to wear a double-layered face mask that covers your nose and mouth

Are there any exemptions allowed? What if I can’t/won’t wear a face covering, such as if I’m ADA exempt?

Face coverings are required in every part of our operation without exception for all guests 3 and over. If a guest is unable or unwilling to wear a face covering, the guest will not be allowed access in order to limit the risk of COVID-19 exposure to other guests and employees. No Mask:  No lift, no service

We will be implementing a SilverStar Service promise on your lodging booking so you can book with confidence. To enhance our cleanliness we will put 48 hour hold on each room after guests leave after which each room will be treated with a ULV disinfectant fogger and all linens and touch points will be thoroughly cleaned. In addition, there will be new protocols to minimize guest contact through streamlined check in and out procedures. There will be no in room housekeeping services during the stay but items can be requested and will be delivered as needed.

All our vacuums are equipped with a HEPA filtration system that captures 99.9% of airborne particles.

Social distancing measures including floor decals and signage.


Cancellation details for SilverStar holidays:

Should you need to cancel your holiday due to Government of Canada restrictions or your home country
government restrictions, a full refund* will be given back to you on your accommodation package booked
with SilverStar Holidays up to 15 days prior to arrival.


*A full refund will include any accommodation portion, daily lift tickets, lessons, rentals and transfers booked with SilverStar Holidays. For the Holiday period of December 18, 2020 to January 4, 2021 a 30 day prior to your arrival cancellation policy will apply. Please see other cancellation policies for Season Passes and POW passes.

We will implement an online parking reservation system. This means that whether you’re a season pass holder coming for a few powder-day laps or a family looking to enjoy a day on snow together, you will need to let us know you’re coming.

Our goal has always been, and will continue to be, to provide our guests with a seamless SilverStar experience, which is why we are implementing this system proactively to help us track and manage volume and ensure a safe overall experience. The system will help reduce crowds on peak days and enable appropriate physical distancing. 

To learn more about parking reservations  click here

Please contact or view specific on mountain dining venues for full operational details. Below is are some changes to on mountain dining offers for the 2020/21 winter

  • Delivery from Red Antler will be available to Snowbird, Vance Creek, Chilcoot, Silver Creek and Lord Aberdeen
  • Grocery delivery is available through Save on Foods and Butcher Boys
  • Due to size of venue and inability to social distance Paradise camp dinner tours and SilverGrill will not operate this winter.

For the remainder of our resort offerings, such as rental, retail, and transportation, we will operate within all interior health regulatory guidelines for those industries. We will also offer a new rental experience so that guests can continue to obtain rental equipment.

We will also offer a pre book only rental experience so that guests can continue to safely obtain rental equipment. We will also have more space available by expanding our rental shop to ensure social distancing during the experience and increase the efficiency of equipment pick up

We have increased the availability of sanitation stations, increased facility cleaning frequency and added new signage around the resort. We will continue to uphold the highest standards of sanitization and have expanded our SilverStar COVID-19 protocols to keep our staff and guests safe. This includes requiring staff to complete DAILY online wellness questionnaire prior to arrival at work and staying home if not feeling well. While we’re doing our best to hold ourselves accountable to ensure a consistent and robust ski experience, we ask guests also do their part. We urge you to become familiar with Interior Health and Provincial guidelines to stop the spread and to “Be Kind, Be Calm and Be Safe” in order to help us keep our guests, staff and community safe. 

Information coming soon.

Discounted day tickets will be onsale November 25th.   There will be limits on select days and there will be times where there are no single day lift tickets available to reduce crowds and enable appropriate physical distancing.


While we encourage guests to use their own spaces (vehicles, private accommodations) where possible, we have expanded our day use areas for the 2020/21 winter season. Day use areas (also known as "Brown Bag spaces") where guests can bring their own lunch and warm up will be available at the following locations:

  • Downstairs of the NATC (previously the gym)

  • Chilcoot Conference Centre

  • Downstairs of Town Hall Building  (previously referred to as “Brown Bag” room)

Elevate Spa will be open 4 days per week (Thursday through Sunday) with all facilities available. Advance reservations required. 

Learn more

There will be very limited events this year that meet crowd limit protocols. All SilverStar signature events (OTH downhill, Light up, NYE fireworks, SEISMIC) have all been cancelled

Fat Bike and Snowshoe trails will be maintained but due to daily volume restrictions day tickets are available in resort as of 11am. Rentals will not be available for these activities. Trails can be accessed by One Pass holders with their own equipment. 

Will be in operation with Covid protocols in effect. 

We will be adapting this program and no longer do mountain tours as in previous years. A mountain host will be in the village daily helping guests with their day

Due to capacity restrictions night skiing will not be available for the 2020/21 season

Nordic trails will be maintained as usual and cabins will be available with social distancing in effect. Parking will be limited therefore capacity will be limited. Day tickets for Nordic activities will be sold in a limited capacity, in resort, from 11am daily. Nordic tickets can only be pre-purchased with accommodation. Season Passholders and multi-day ticket holders can use the trails before 11am during hours of operation. 

Due to additional COVID constraints, SLNC and Silverstar will not be selling the Dual Area Season Passes or Dual Area Day Tickets for the 2020-21 season

Weather permitting, our plan is to open the season slightly later than we have historically opened, with more  acreage and lifts open to help guests spread out and maintain appropriate distance while also providing a higher quality on-snow experience from day one of the season. We anticipate being open for Season Pass holders only on opening day and for a period of time as we assess operations and capacity limits. Information about when day ticket holders can access the mountain will be announced at a later date. 

For our tentative opening dates for Nordic and Alpine skiing please visit our HOURS OF OPERATIONS page.

To ensure we can effectively manage volume to enable appropriate physical distancing we will limit the quantity of POW passes and MY1 season passes available. After we have sold all POW and Unlimited MY1 season passes there will be a Limited MY1 season pass available for purchase. This pass will give the same perks and benefits as the Unlimited MY1 season pass but will have some blackout days through the season. As we share these details with you today, we realize questions may arise over the coming weeks and we will provide further details as they are finalized. 

We want to remind all Passholders that they continue to be covered by the SilverStar  Passholder Promise, which includes flexible payment options, full refunds before December 1st, and In-Season COVID-19 coverage.

Due to COVID restrictions on space we will not be providing seasonal lockers

Pond will be open and maintained weather permitting. Tickets will only be available in resort on a first come, first served basis.- or you can access using your My1 Pass.

The Salmon Arm and Kelowna shuttles will not be operating this season

Sleigh ride tours will be operating this season. For information on sleigh rides operational changes please CLICK HERE.

Snowmobile tours will be available this season. For information on changes to operations, or to book a tour please CLICK HERE.

Snow Bike tours will NOT be available this season. For more information or to contact MAG tours, please CLICK HERE.

For the 2020/21 Season we will only be offering small bubble private lessons for up to four family members or social groups. There will be no regular group lessons or multi-week programs including the Rippers Program for children nor will Daycare be available.

Passholders and day visitors will be able to pick up passes and tickets without coming to the ticket window. For guests booking season passes, they will be mailed out to them (Please select "mail out" during buying process. If you have already purchased your pass but wish for it to be mailed out please email [email protected] with your request). For tickets there will be a kiosk in the resort base areas for in person on site ticket pickup, and those in SilverStar holiday lodging properties will have tickets delivered in advance of their arrival

Due to daily on mountain limits, Tube Town will have limited hours and will not operate 7 days a week. Tickets will only be available in resort on a first come, first served basis.- or you can access using your My1 Pass.

COVID-19 Update

Exposure to COVID-19 is an inherent risk in any public location where people are present.  SilverStar Mountain Resort has implemented the SIlverStar Service Promise to prioritize the wellbeing of our guests, staff and community, but we cannot guarantee you will not be exposed to COVID-19 during your visit. The risk of being exposed or becoming sick due to COVID-19 cannot be eliminated.

Everyone in the SilverStar community shares the responsibility for a safe and healthy ski and ride experience. We will continue to operate in a manner that reduces the risk and it is our guests’ responsibility to read and comply with all instructions and signage posted at the resort and on the resort’s website.  Stay home if you are sick or experiencing symptoms of COVID-19.  Wear a face covering and maintain at least 2 metres physical distancing from staff and other guests, including in lift lines.  Wash and sanitize your hands frequently.

Read more about SilverStar Service Promisehere and everything we are doing at SilverStar to protect the wellbeing of our community and the longevity of the season.

Please note: We will continue to monitor and update these practices using the guidelines set out by the Government and health experts. 

Covid-19 Updates Stay updated

For any updates or changes to Provincial guidelines regarding COVID-19 please refer to the latest health announcements. 

Contact us Need Help?

Contact our friendly staff on 1-800-663-4431 or 250-558-6083 or email your enquiry to [email protected]