Operational changes due to COVID-19 Health and Safety

Know before you go

SilverStar supports BC's Provincial Health orders and recommendations. We will continue to monitor and update these practices using the guidelines set out by the BC Public Health Office and Industry Associations. Please check back here for the latest updates. SilverStar would like to strongly encourage our guests to know and follow the current guidelines.

  • More information on the latest Provincial Health orders can be found  here
  • Current weather conditions can be viewed on our webcams here

Please stay home if you are sick or experiencing symptoms of COVID-19.

SilverStar Service Promise for Winter 2021/22

Mountain Access

  • Guests are not currently required to show proof of vaccination to ski, snowboard, snowshoe, nordic ski, tube or skate at SilverStar Mountain Resort
  • Guests, 12 years of age or older will need proof of double vaccination (Vaccine Passports) to enter the Red Antler, Den, and Paradise Camp. See "Vaccine Passport" below for details
  • For the safety of our guests, staff and community, all Staff at SilverStar Mountain Resort are fully vaccinated
  • Facial coverings will be required in all indoor areas
  • Facial coverings will be required in lift lines and while riding chairlifts
  • We will load lifts and gondolas at normal full capacity to reduce lift times
  • No parking reservations will be required for the 2021/22 winter season
  • No cap on the number of season passes or daily tickets
  • All facilities will be open for the 2021/22 season including Tube Town and Skating. For a list of operating dates click here.

We will continue to monitor and update these practices using the guidelines set out by the Government and health experts. 

Detailed Winter changes

Vaccine Passports

Guests aged 12 and over will be required to show their vaccine passport to enter the following SilverStar owned and operated indoor food and beverage licensed facilities:

  • Red Antler
  • Paradise Camp
  • The Den

​​​​​​​These are the only areas that will require vaccine passports, unless the Provincial Health order is changed.

You should check with the independently owned and operated Food and Beverage establishments in SilverStar village for confirmation of their protocols including Bugaboos, Black Pine, Long John’s, Out of Bounds, Pizza Grata and the Bulldog

FACE COVERINGS VS. FACE MASKS

Face coverings will be required in all indoor spaces, including lodging and retail and rental locations. In restaurants they are required unless seated while actively eating and drinking.

Face coverings will be required, in lift lines and while riding the lifts.  

NOTE:  face coverings will not be required during the physical acts of skiing and snowboarding, nordic skiing, skating or snowshoeing

Are you allowing neck gaiters/buffs?

The type of face covering a guest may wear includes a cloth neck gaiter or other type of material that completely covers a person’s mouth and nose. When indoors at SilverStar Resort facilities, guests are asked to wear a double-layered face mask that covers your nose and mouth

Are there any exemptions allowed? What if I can’t/won’t wear a face covering, such as if I’m ADA exempt?

Face coverings are required in locations as listed above. If a guest is unable or unwilling to wear a face covering, the guest will not be allowed access in order to limit the risk of COVID-19 exposure to other guests and employees. No Mask:  No service

Employee Vaccinations

We believe requiring all staff to be vaccinated is the best way to protect one another, our guests and our communities and is crucial to ending the pandemic.  As such, we will be requiring all employees to have received at least one dose of a COVID-19 vaccine by November 8, 2021 and be fully vaccinated by December 10, 2021. In addition, employees hired after November 8 will be required to show evidence that they have received at least one dose of the vaccine prior to employment, and we will require that they be fully vaccinated within 30 days of their start date.

Daily Employee Health Screenings

All employees are required to undergo daily health screenings, wear face coverings indoors, regularly wash their hands, and stay home if sick or feeling sick.

 

Airport Transfers will be available through Kelowna Concierge on regularly scheduled daily trips. Contact our call centre or Kelowna Concierge to learn more SilverStar Airport Shuttle by Kelowna Concierge | BOOK ONLINE NOW

We will be implementing a SilverStar Service promise on your lodging booking so you can book with confidence. To enhance our cleanliness each room will be treated with a ULV disinfectant fogger and all linens and touch points will be thoroughly cleaned. In addition, there will be new protocols to minimize guest contact through streamlined check in and out procedures. There will be no in room housekeeping services during the stay but items can be requested and will be delivered as needed.

All our vacuums are equipped with a HEPA filtration system that captures 99.9% of airborne particles.

Social distancing measures including floor decals and signage.

 

  • No cap on the number of season passes or daily tickets
  • we encourage our guests to pre-purchase tickets online. Save money and time as well as contactless pick up. 
  • Please contact us to have your season pass shipped out to you in advance. 

While we encourage guests to use their own spaces (vehicles, private accommodations) where possible. Day use areas require (also known as "Brown Bag spaces") where guests can bring their own lunch and warm up will be available at the following locations (mask required):

  • Downstairs of Town Hall Building  (previously referred to as “Brown Bag” room)

Elevate Spa will be open regular hours for the 2021/22 season with all facilities available. Advance reservations required. 

Learn more

Enhanced Sanitation

  • Sanitization stations will be available for guest use at village entrances. Please sanitize upon entry and exit of the resort. 
  • Increased cleaning protocols throughout the resort
  • Increased signage upon entry of the resort. Employees will follow strict guidelines including the use of Personal Protective Equipment (PPE) frequent and stringent hand washing protocols. 

There will be events this year that meet crowd limit protocols and follow the current PHO. For latest on SilverStar signature events please visit here. 

Fat Bike and Snowshoe trails will be maintained.  Trails can be accessed by My1Pass holders with their own equipment or rentals will also be available. 

Please allow for physical social distancing. If social distancing cannot be achieved face masks are required. 

Face coverings will be required in all indoor spaces, including lodging and retail and rental locations. In restaurants they are required unless seated while actively eating and drinking.

Face coverings will be required, in lift lines and while riding the lifts.  

NOTE:  face coverings will not be required during the physical acts of skiing and snowboarding, nordic skiing, skating or snowshoeing

Will be in operation with Covid protocols in effect. 

Physical distancing in lift queues occurs organically due to the length of skis and snowboards. We will actively advise lift line wait times so guests use other lifts to avoid lines and crowding at busier lifts. 

Specific Lift Protocols 

  • Face coverings will be required, in lift lines and while riding the lifts.  

  • Face coverings will not be required during the physical acts of skiing and snowboarding, nordic skiing, skating or snowshoeing

  • Face coverings will be required to be worn while riding in the enclosed gondola cabins
  • We will load lifts and gondolas at normal full capacity to reduce lift times

We are excited to bring back our Mountain Host Program 

Learn More

Night Skiing will be available for the 2021/22 season. 

Learn More

Nordic trails will be maintained as usual and cabins will be available with social distancing in effect.  Nordic tickets will be available online for pre-purchase. Season Passholders, day tickets and multi-day ticket holders can use the trails during normal hours of operation. 

 

Below are some changes to on mountain dining offers for the 2021/22 winter

Vaccine Passports

Guests aged 12 and over will be required to show their vaccine passport to enter the following SilverStar owned and operated indoor food and beverage licensed facilities:

  • Red Antler
  • Paradise Camp
  • The Den 

These are the only areas that will require vaccine passports, unless the Provincial Health order is changed.

You should check with the independently owned and operated Food and Beverage establishments in SilverStar village for confirmation of their protocols including Bugaboos, Black Pine, Long John’s, Out of Bounds, Pizza Grata and the Bulldog

Other Notes

  • Grocery delivery is available through Save on Foods and Butcher Boys
  • Paradise camp dinner tours and SilverGrill will be back in operation this winter.
  • There will no longer be alcohol served in Tube Town Cafe or Town Hall

For the remainder of our resort offerings, such as rental, retail, and transportation, we will operate within all interior health regulatory guidelines for those industries. We will also offer a new rental experience so that guests can continue to obtain rental equipment.

Weather permitting, our plan is to open the season for nordic skiing on November 26th and Alpine skiing and snowboarding on December 3rd. This will allow us to open with more  acreage and lifts open to help guests spread out and maintain appropriate distance while also providing a higher quality on-snow experience from day one of the season. 

For our tentative opening dates for Nordic and Alpine skiing as well as tubing, skating please visit our HOURS OF OPERATIONS page.

  • No parking reservations will be required for the 2021/22 winter season

Seasonal lockers will be available again for the 2021/22 season

Pond will be open and maintained weather permitting. Tickets will only be available in resort, or you can access using your My1 Pass.

  • Rentals will be available in both walk up and through the online rental experience. 
  • Face Coverings must be worn while in the rental shop
  • We strongly recommend pre-booking rentals in winter 21/22. 

The Salmon Arm bus will be back in operation for this season. There will also be a shuttle available from UBCO and Okanagan college. 

For details on all transportation click here. 

Sleigh ride tours will be operating this season. For information on sleigh rides operational changes please CLICK HERE.

Snowmobile tours will be available this season. For information on changes to operations, or to book a tour please CLICK HERE.

 

SnowSports School is excited to bring back their great group and kids lesson programs. For kids aged 12, in Snow School programs that include lunch, Vaccine Passports will be required.

Please Note: Children enrolled in a SnowSports Lesson or Program may be interacting with and/or will be in close contact with other children during their lesson (as well as adults) that may not be vaccinated against COVID-19 while loading, riding, and unloading ski lifts.

SilverStar has a mandatory vaccination policy for our staff members, but there is no requirement for our guests to be vaccinated while in lessons or using the ski lifts and terrain.

Passholders and day visitors will be able to pick up passes and tickets without coming to the ticket window. For guests booking season passes, they will be mailed out to them (Please select "mail out" during buying process. If you have already purchased your pass but wish for it to be mailed out please email [email protected] with your request). For tickets there will be a kiosk in the resort base areas for in person on site ticket pickup, and those in SilverStar holiday lodging properties will have tickets delivered in advance of their arrival

Tube Town will be open. Tickets will only be available in resort or you can access using your My1 Pass.

Face coverings will be required, in lift lines and while riding the lifts.  

NOTE:  face coverings will not be required during the physical acts of tubing 

Learn More

Covid-19 Updates Stay updated

For any updates or changes to Provincial guidelines regarding COVID-19 please refer to the latest health announcements. 

Contact us Need Help?

Contact our friendly staff on 1-800-663-4431 or 250-558-6083 or email your enquiry to [email protected]