Limited availability

Ticket reminder - Mon 3rd limited tickets left for purchase in resort, we may sell out - first come first served.

Operational changes due to COVID-19 Health and Safety

SilverStar’s goal is, and continues to be, to keep employees, guests and the local community safe in the midst of the COVID-19 public crisis. SilverStar Mountain Resort has implemented a number of changes to the operating procedures and will continue to follow the advice and guidance of federal and provincial officials and health agencies.

We’ve modified our amenities and operations to enhance the safety and health precautions for both our guests and staff. Please review the following sections to see what has changed in each area of your journey at SilverStar. 

Your modified experience at SilverStar.

Detailed changes

Our ask to guests

The communities health and safety is a group responsibility. We ask of our guests to protect themselves and others by following certain guidelines before and during visiting SilverStar Bike Park.

Below are some of our asks of guests visiting SilverStar Bike Park:

  • Please schedule your visit another day if you don’t feel well, have arrived in Canada within the past 14 days, or if you or anyone in your “bubble” has been exposed to someone in the past 14 days with confirmed/presumed Covid-19.
  • Please wash or sanitize your hands upon arrival, we have many well-marked locations around the resort to assist you with this.
  • Please respect the two meter social distancing, we have plenty of space. Its always better to be outside versus inside!
  • Please obey direction by our staff and signage.
  • Please be aware of your surroundings and respect other guests space. 
  • We encourage the wearing of personal facemasks by guests inside venues, you will notice our staff wearing them for YOUR protection.
  • Some of our work areas and offices have restricted access to visitors. If you plan to meet with one of our employees, please call ahead and schedule accordingly. 

Below is a detailed list of changes implemented to decrease the risk of COVID-19 in the following areas:

  • Parking
  • Arrival into the resort 
     
Consistent physical distancing protocols
  • Spaced parking to allow guests to unload their vehicles while staying physically distant from other guests. 
Enhanced cleaning & sanitization procedures
  • Sanitization stations available for guest use in parking lots. Please sanitize upon entry and exit of the resort. 
Enhanced safety & PPE measure
  • Increased signage upon entry of the resort.
  • Employees will follow strict guidelines including the use of Personal Protective Equipment (PPE) frequent and stringent hand washing protocols. 
Ongoing modified operations and services
  • New parking protocols including alternating vehicles to different sides of the parking lot upon arrival.
  • Reduced parking lot capacity.

We’ve modified our retail and services delivery and experience to enhance the safety and health precautions for both our guests and staff.

Below is a detailed list of changes implemented to decrease the risk of COVID-19 in the following areas:

  • Ticket Office
  • EVOLVE Retail Store
  • The Rental Shop
  • Repair Shop
Consistent physical distancing protocols
  • Signage and informative messages to be displayed in public areas to reinforce the importance of following recommendations to protect the health and safety of both guests and employees.
  • To maintain physical distancing guidelines, floor markers will be placed around the resort to indicate the correct distance guests should keep from one another.
  • Some venues and services will have one-way traffic flow. 
  • Change the layout of the area to help limit the number of interactions between customers and employees and provide an increased sense of safety to customers.
Enhanced cleaning & sanitization procedures
  • All high-touch surfaces have been identified and will be sanitized regularly throughout the day.
  • We have increased the daily frequency of cleaning and disinfection procedures in public areas and are using high-quality hospital-grade products.
  • Our staff will be using quality grade hospital disinfectant throughout our enhanced cleaning measures to ensure the highest level or precautionary cleaning can be achieved.
  • Hand sanitizer dispensers will be placed at key guest entrances and contact areas - free for all guests to use. Installation of hand sanitizer at the gloves area with a request that all customers apply sanitizer before entering and after trying on gloves.
  • Bikes will be cleaned and sanitized between users with special attention to all common touchpoints, such as stem, brakes, handlebars including grips, brake levers and shifters, crossbar and saddle.
  • Continue the practice of washing all protective armor after each use.
  • Introduce the practice of “fogging” all helmets and armor after use and leaving them overnight.
Enhanced safety & PPE measure
  • Strict hygiene protocols for resort staff will be in place including the use of Personal Protection Equipment (PPE) such as gloves and masks, as appropriate.
  • Frequent hand cleaning with an alcohol-based sanitizer or soap and water and maintaining physical distancing rules.
  • At locations where physical distancing cannot be observed, we have installed protective plexiglass barriers to protect the safety of both our guests and employees.
Ongoing modified operations and services
  • Limiting the number of shoppers in the Retail, Rentals and Repairs areas based on the Retail Council Canada guidelines, using self-governing crowd control methods at the door.
  • We reserve the right to limit the number of guests using our facilities on any given day, including the Bike Park.
  • We MAY limit the number of bike park day tickets sold per day. To avoid disappointment we recommend purchasing your Season Pass, Ride Card or ticket online BEFORE you come.
  • Non-essential products such as trail maps and brochures will be removed from public spaces and available online or at request to minimize potential contamination. 
  • We are reducing the need for guest-to-staff contact by increasing our online inventory and encouraging online purchases of tickets, passes and rentals. 
  • Limit practice of restocking shelves/product display arrangements during operating hours or if required close of the aisle and display signage.
  • Introducing a discount in EVOLVE of helmet purchase at an introductory price point for those renting a bike.
  • Rental helmets will be sized using a nylon tape measure that can be sanitized to avoid customers trying multiple helmets.
  • Gloves will be sized using a glove sizing display.
  • Signage requesting that customers avoid touch items unless necessary.
  • Utilize outdoor spaces for rental/repairs operation.

 

 

 

Below is a detailed list of changes implemented to decrease the risk of COVID-19 in the following operations:

  • Gondola
  • Lift access
  • On mountain washrooms
  • Patrol
Consistent physical distancing protocols
  • To maintain physical distancing guidelines, signage will be placed in lift and gondola maze gates to indicate the correct distance guests should keep from one another.
  • Limited contact and social distancing when possible by the patrol team
Enhanced cleaning & sanitization procedures
  • There will be a sanitization station in the lift line maze. Give your bike a quick wipe with sanitizer during the line up.
  • Each chairlift carrier will be sprayed daily with a residual sanitizer that lasts for the day.
  • Gondola cabins will be sprayed with sanitizer by staff after each use.
  • Our lift operators will be sanitizing their hands regularly, and in-between touching bikes while unloading them.
Enhanced safety & PPE measures
  • Employees will follow strict guidelines including the use of Personal Protective Equipment ( PPE) frequent and stringent hand washing protocols. 
  • Sanitization station in the lift line maze. Recommended to give bikes a quick wipe with sanitizer while in line.
  • Our ticket checkers at the lifts will be behind a plexiglass screen, please have your ticket or pass ready to present to be scanned.
  • Full PPE for medical treatments are available to the Patrol team and guests. Guests will be required to wear a mask while in the care of the patrol team.
Ongoing modified operations and services
  • Gondolas will only be loaded every second cabin, alternating for uploads and downloads (allowing sanitization and sitting period between guests).
  • If you are riding with your family and/or those in your “bubble”, please advise the lift attendants. You can ride the gondola and lift as a group in your “bubble”.
  • If you are riding alone, you will have a gondola cabin to yourself. On the chairlift, single riders may be paired with one other single rider on the chair, please sit at opposite ends from each other.
  • Limited on mountain patrol services for things such as mechanical problems and flat tires
  • Adjusted lightning closures to limit shuttle requirements
  • Illness and medical concerns will be treated at the discretion of the patrol team. Friends and family of injured guests will have limited access to patrol facilities.

 

We’ve modified our dining and services delivery and experience to enhance the safety and health precautions for both our guests and staff.

Below is a detailed list of changes implemented to decreased the risk of COVID-19 in the following areas:

  • Dining venues (The Red Antler)
  • Elevate Spa
  • Public washrooms
Consistent physical distancing protocols
  • Signage and informative messages to be displayed to reinforce the importance of following recommendations to protect the health and safety of both guests and employees.
  • Directional flow and signage.  
  • In dining venues all tables separated by 6ft - signage and staff reminding guests not to move tables or chairs.
 
Enhanced cleaning & sanitization procedures
  • Treatment rooms will be thoroughly sanitized after each client. We will be operating at a lower client capacity to allow for ample cleaning time.
  • All indoor high-traffic areas will be sanitized regularly.
  • Disinfect all touch points between guests including menus, table, door handles, service wares and payment terminals.
 
Enhanced safety & PPE measures
  • Plexiglass partitions in high contact service areas.
  • Added sanitization stations throughout our venues. Guests asked to use upon entry and exit of each venue.
  • Staff to wear non-medical grade masks.
  • Spa clients to wear a mask throughout appointment. Masks provided if client does not have own.
  • New & updated SOP’s created for enhanced cleaning, chemical use & service etiquette.

 

Ongoing modified operations and services
  • We are encouraging TAP to pay whenever possible.
  • Changes to capacity for venues and amenities. 
  • Increased restrictions to patronage, including visitors or staff with symptoms.
  • Maintaining a visitor log to fulfill our duty around contact tracing
  • Changes to traditional serving process 
  • Reduced indoor seating capacity in dining venues. Extended outdoor seating areas.
  • No more than six people to a table in dining venues.
  • No bar seating at dining venues.
  • Spa appointments by booking only (no walk-ins) with new client intake forms prior to treatment. Upon booking, Client intake forms will be sent via email or text for clients to securely fill out and submit prior to receiving their treatment
  • Recommended scheduling multiple spa treatments consecutively on the same day to into one appointment, to accommodate longer appointments with fewer clients per day.

Below is a detailed list of changes implemented to decrease the risk of COVID-19 in the following areas:

  • Lodge in accomodation (hotels)
  • Lodge out accomodation (camping)
 
Consistent physical distancing protocols
  • Social distancing measures including floor decals and signage.
  • Reduced camping site numbers and increased spacing between sites.
  • Encourage self-contained units for camping.
  • Limited camp ground attendant interaction.
Enhanced cleaning & sanitization procedures
  • Enhanced sanitization in the lobby as well as disinfecting throughout common areas every 2-4 hours for the safety of everyone.
  • All high touch areas will be frequently sanitized with hospital grade disinfectant.
  • Enhanced and thorough cleaning protocols will be implemented in guest rooms.
  • Post "rest period" all linens and touch points will be thoroughly cleaned and disinfected with products aimed at eliminating COVID-19.
  • Each room will be treated with an ULV disinfectant fogger to reinforce our cleanliness standards and eliminate any traces of COVID-19.
  • All our vacuums are equipped with a HEPA filtration system that captures 99.9% of airborne particles.
Enhanced safety & PPE measure
  • Plexiglass partition at the front desk and the removal of all lobby brochures, magazines and papers.
  • Sanitization stations installed throughout the hotel and campground for your personal use.
  • Employees will follow strict guidelines including the use of Personal Protective Equipment ( PPE) frequent and stringent hand washing protocols. Housekeepers/laundry team members will wear both gloves and a mask.
Ongoing modified operations and services
  • New protocols to minimize guest contact with employees through streamlined check in and out procedures.
  • Guest rooms will not be entered for 24 – 72 hours after check out.
  • In room housekeeping services will not be offered during your stay, but items can be requested from the front desk during operational hours.
  • NATC building (camping/public showers & washrooms) not available.
  • Outhouses are available at camping ground and regularly disinfected.

We are committed to doing what we can to maintain our operations in ways that responsibly take into consideration the needs of our staff as well as guests. 

We have implemented a number of changes as precautions for our staff's health and safety including the following:

  • Daily health checks for staff
  • WHMIS training for all staff
  • Management has been trained on monitoring workers and the workplace to ensure policies and procedures are being followed
  • Increase in paid sick days
  • Alternating shift start and break times
  • PPE equipment – including masks, sanitizer
  • Changes to workspace layout and amenities

 

Please note: We will continue to monitor and update these practices using the guidelines set out by the Government and health experts. 

Covid-19 Updates Stay updated

For any updates or changes to operarations regaridng COVID-19 please refer to our COVID-19 Updates page

Contact us Need Help?

Contact our friendly staff on 1-800-663-4431 or 250-558-6083 or email your enquiry to [email protected]