A letter from our GM - September 17th, 2020 Dear SilverStar Community

As the colder evenings suggest, it won’t be long before we can get back to doing what we love—skiing and riding! Now more than ever, we look forward to reconnecting on the slopes.

Opening day is approaching quickly and with that in mind, we want to give you an update on the actions we are taking to prioritize the well-being of all for the duration of the season. While we believe skiing and snowboarding is inherently safe, there are two principles driving our every action here at SilverStar Mountain Resort. First, our commitment to protecting the well-being of all who live, work, and play at SilverStar remains steadfast. Second, we are doing everything we can to ensure the longevity of the season.

We continue to monitor COVID-19 and, given its dynamic nature, we have prepared thorough, adaptable operations plans that put safety first, are consistent with all local regulation, and follow the National Ski Areas Association’s Ski Well, Be Well and CWSAA best practices. We appreciate our collaborative relationship with Interior Health and the Province of British Columbia to develop thoughtful solutions to keep SilverStar open 
and our community safe.

So that our community can plan accordingly and gain insight into what the season will look like while still being covered by the SilverStar Passholder Promise refund guarantee, the below information previews our plans as they stand today.

Face Coverings
Throughout the summer, facial coverings were a requirement for all SilverStar staff, and facial coverings will be required for BOTH staff and guests in all indoor spaces, except when seated to eat or drink, and outdoors when two meters of physical distance cannot be maintained. Whether you are riding a shuttle, waiting in a lift line, loading and riding one of our chairlifts, or entering our facilities, you will be required to wear a face covering. We believe this is an essential first step that we can all take to ensure a safe experience at SilverStar.

Physical Distancing
Enabling appropriate spacing between parties is another important step to ensuring a safe experience at SilverStar. 

The following measures will be implemented to effectively manage volume and appropriate physical distancing on all days of the season:  

Opening Date
Weather permitting, SilverStar will open for the 2020/2021 ski season on Friday, December 4th. Nordic trails will open on Saturday, November 28th with only limited access to facilities. We’re confident that starting our season later than we have historically opened, with more acreage and lifts open, will help guests spread out and maintain appropriate distance while also providing a higher quality on-snow experience from day one of the season. We anticipate being open for season passholders only on opening day and for a period of time as we assess operations and capacity limits. Information about when day ticket holders can access the mountain will be announced at a later date.   

Parking
We will implement an online parking reservation system. This means that whether you’re a season passholder coming for a few powder-day laps or a family looking to enjoy a day on snow together, you will need to let us know you’re coming. Our goal has always been, and will continue to be, to provide our guests with a seamless SilverStar experience, which is why we are implementing this system proactively to help us track and manage volume and ensure a safe overall experience. The system will help reduce crowds on peak days and enable appropriate physical distancing. We plan to share more details on how this will work in the coming weeks.

Lifts
Physical distancing in lift queues occurs organically due to the length of skis and snowboards and guests will notice additional spacing measures, including extended maze designs, more lateral spacing and increased signage, to further ensure a consistent flow of appropriately spaced traffic. Guests will self-group and load chairlifts with their traveling party. Lift attendants will not require guests to ride a chairlift with people they do not know. High-capacity chairlifts and closed cabin carriers may be the exception, and may be loaded in a way that allows for physical distancing.

SnowSports School
To begin the 2020/2021 season we will offer only private lessons for related parties of up to five. We will not offer any group lessons nor any multi-week programs including the Rippers Program for children. We may revisit offerings based on changes to the government health and safety procedures, and further information will be provided at a later date.

On-Mountain Dining
We have reconfigured our dining spaces for guests who choose to dine with us and are offering an expanded grab-and-go and take out menu. We will continue with cashless environments in all of our outlets. We encourage guests to bring their own lunch and have allocated new additional designated areas, including the Chilcoot Conference Center and space within the NATC, available for our guests to enjoy their lunch while practicing physical distancing. 

For the remainder of our resort offerings, such as rental, retail, and transportation, we will operate within all Provincial, Interior Health and Regulatory Guidelines for those industries. We will also offer a pre-booking rental experience so that guests can continue to safely obtain rental equipment. 

Sanitation, Health, and Education
We have increased the availability of sanitation stations, increased facility cleaning frequency and added new signage around the resort. We will continue to uphold the highest standards of sanitization and have expanded our SilverStar COVID-19 protocols to keep our staff and guests safe. This includes requiring staff to complete DAILY online wellness questionnaire prior to arrival at work and staying home if not feeling well. While we’re doing our best to hold ourselves accountable to ensure a consistent and robust ski experience, we ask guests also do their part. We urge you to become familiar with Interior Health and Provincial guidelines to stop the spread and to “Be Kind, Be Calm and Be Safe” in order to help us keep our guests, staff and community safe. 

Passholder Promise and Pass Purchase Deadline
To ensure we can effectively manage volume to enable appropriate physical distancing, we will limit the quantity of POW passes and MY1 season passes available. After we have sold all POW and Unlimited MY1 season passes, there will be a Limited MY1 season pass available for purchase. This pass will give the same perks and benefits as the Unlimited MY1 pass but will have some blackout days through the season. As we share these details with you today, we realize questions may arise over the coming weeks and we will provide further details as they are finalized.

We want to remind all passholders that they continue to be covered by the SilverStar Passholder Promise, which includes flexible payment options, full refunds before December 1st, and in-season COVID-19 coverage. 

In closing, we believe starting the season with a conservative and responsible plan will ensure the well-being of our community, staff and guests, and enable us to provide a great ski and ride experience for the full season. We will continue to work closely with Interior Health and the Province of British Columbia to review the details of our winter plans and ensure a conservative and responsible approach for the duration of the season ahead.

At our core, we are skiers and riders and there’s nothing we want more than to be on snow with friends and family. I hope we share the same excitement for the upcoming season. Let’s continue to take care of each other so that we can reunite on the mountain soon.

Sincerely,

Ken Derpak
General Manager
SilverStar Mountain Resort